Operations Assistant
360 Health and Wellness Services, LLC
Job Description
Job Description
About the Role
360 PT & Wellness is physical therapy and wellness practice serving the Dallas/North Texas area, specializing in pelvic health physical therapy, orthopedic physical therapy, and wellness services including functional medicine and regenerative therapy services. We're growing fast and are looking for a detail-oriented, punctual, proactive Operations Assistant to keep our business running smoothly behind the scenes.
This is an in-person role that touches nearly every part of the business — from patient scheduling and insurance verification to marketing execution and client follow-up. If you love systems, are attentive to detail, organized, are functional, have excellent customer service skills, thrive on variety, and want to be a true right hand to a growing practice owner, this role is for you.
What You'll Own:
Patient Operations & Scheduling:
- Schedule and manage patient appointments across our service area.
- Verify insurance eligibility and benefits for incoming patients.
- Fax plans of care and handle associated clinical admin tasks.
- Follow up with current and past clients to support continuity of care.
- Send birthday cards and other touchpoints to maintain client relationships.
Sales & Lead Development:
- Act as a Sales Development Representative (SDR): follow up on warm, cold, and lapsed leads.
- Manage and respond to inbound inquiries from Instagram, Facebook, the website, and Stan Store.
- Support workshop enrollment and coordinate logistics for live events.
Marketing & Content Operations:
- Run and manage paid ads (Instagram/Facebook) - setup, monitoring, and reporting.
- Deliver marketing materials to local referring partners.
- Execute weekly email marketing campaigns using GoHighLevel (GHL).
- Send newsletters and maintain the subscriber list.
- Build and update funnels and landing pages in GoHighLevel.
- Assist with setting up and promoting workshops and digital product launches.
- Create graphic design assets including social media, marketing materials, and promotions.
- Record and edit video content optimized for social media platforms (Instagram Reels, etc.).
What We're Looking For:
- 1-3 years of experience in operations, admin, or virtual assistant work - healthcare or wellness background a plus.
- Comfortable working independently and managing multiple priorities without being micromanaged.
- Experience with GoHighLevel (GHL) or similar CRM/marketing platforms strongly preferred.
- Familiar with Instagram for business, Meta Ads Manager, or willing to learn quickly.
- Excellent written and verbal communication - you will represent the brand in emails, DMs, and client follow-ups.
- Highly organized, deadline-driven, extreme attention-to-detail, and responsive during business hours.
- Comfortable with insurance verification processes (healthcare admin experience a plus).
- Spanish-speaking (a plus).
Schedule & Expectations:
- This is a part-time to full-time role, depending on fit and availability.
- Primary working hours are during normal business hours - after-hours emergency coverage as needed.
- This is an in-person role based in Plano, TX.
How to Apply
Send your resume and a brief note (2–3 sentences) about why this role is a great fit for you to:
Applications submitted without a note will not be considered. We're a small, fast-paced team, and we want to know you've taken the time to read the posting and are genuinely interested in joining us.
360 PT & Wellness | Dallas/North Texas
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