Restaurant Manager

We are looking for Assistant Restaurant Managers to help lead our Dunkin’ team! The Assistant Restaurant Manager supports the Restaurant Manager in developing a dedicated team, delivering excellent guest experiences, and driving profitable sales. They assist in hiring, on‑boarding, and developing Crew and Shift Leaders, and carry out the accountabilities assigned by the Restaurant Manager. Responsibilities Recruit, hire, onboard, and develop employees. Communicate job expectations to employees. Hold team members accountable for behavior and performance, addressing concerns promptly. Support the development of team members. Operational Excellence Create and maintain a guest‑first culture. Ensure all shifts are properly staffed to meet guest service goals. Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws. Execute brand standards, recipes, and systems. Help prepare and complete action plans; implement production, productivity, quality, and guest service standards. Review guest feedback and restaurant assessment results and implement action plans to drive system improvements. Profitability Control costs to help maximize profitability. Execute all in‑restaurant marketing promotions in a timely manner. Execute new product roll‑outs including team training, marketing, and sampling. Drive sales goals and track results. Skills and Qualifications Restaurant, retail, or supervisory experience. Basic computer skills. Must be at least 18 years old (where applicable). Basic writing skills. High‑school diploma or equivalent. Proficient in math and financial management. Understanding and exceeding guest expectations, needs, and requirements. Display a sense of urgency with guests. Seek ways to improve guest satisfaction; ask questions and commit to follow‑through. Resolve guest concerns by following brand‑recommended guest recovery processes. Passion for Setting and maintaining high standards for self and others, acting as a role model. Consistently meeting or exceeding goals. Contributing to overall team performance and understanding how one’s role relates to others. Setting, prioritizing, and maintaining focus on important activities. Reading and interpreting reports to establish goals and deliver results. Seeking ideas and best practices from peers, teams, and networks and applying them. Problem Solving and Decision Making Identify and resolve issues and problems. Use available information to make decisions and solve problems; involve others when necessary. Identify root causes and implement solutions to prevent recurrence. Empower others to make decisions and resolve issues. Interpersonal Relationships & Influence Develop and maintain relationships with team members. Operate with integrity; demonstrate honesty, respect others, and keep commitments. Encourage collaboration and teamwork. Leads others; negotiates and takes effective action. Building Effective Teams Identify and communicate team goals. Monitor progress, measure results, and hold others accountable. Create strong morale and engagement within the team. Accept responsibilities for personal and team commitments. Recognize and reward employee strengths, accomplishments, and development. Listen to others, seek mutual understanding, and welcome sharing of information, ideas, and resources. Conflict Management Seek to understand conflict through active listening. Recognize conflicts as opportunities to learn and improve. Resolve situations using facts; ensure consistency with policies and procedures. Escalate issues as appropriate. Develop direct reports and others. Work collaboratively with employees to create individual development plans to strengthen knowledge and skills. Regularly discuss progress toward goals, review performance, and adjust development plans accordingly. Provide challenging assignments for developing others. Use coaching and feedback opportunities to improve performance. Identify training needs and support resources for development opportunities. Business and Financial Acumen Understand guest and competition; translate expertise to address business opportunities. Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change. Have working knowledge of profit and loss and key financial measurements to identify trends, make adjustments, and set goals. Understand, analyze, and communicate key performance/profit levers and manage to achieve these measures. We are a locally owned and operated Dunkin’ franchise. Join our team today! #J-18808-Ljbffr