Hospitality & Events Supervisor (New York)

Our client, a prestigious global Am Law firm, is seeking a Hospitality & Events Supervisor to lead and elevate the hospitality and client experience within its New York office.

This is a hands-on leadership role overseeing reception, catering, events, conference services, vendors, and workplace hospitality, with a strong focus on service excellence, team development, and operational efficiency.

This role will be on-site in NYC.

Key Responsibilities:

• Lead, coach, and develop reception and catering teams, ensuring consistently elevated service standards
• Oversee in-house meetings, catering, conferences, and firm-sponsored events from planning through execution
• Manage catering and hospitality vendors, inventory, invoices, and service quality
• Develop and implement SOPs, service standards, and process improvements to streamline operations
• Partner closely with Facilities, Office Services, vendors, and internal stakeholders to ensure seamless office operations
• Coordinate event logistics, conference rooms, catering setups, and day-to-day workplace hospitality
• Drive a polished, professional experience for clients, visitors, attorneys, and employees

Key Qualifications:

• Bachelor’s degree preferred
• Prior law firm or professional services experience strongly preferred
• 3+ years of progressive leadership experience in hospitality, catering, food service, conference services, hotel operations, workplace experience, or a similar service-driven environment
• Proven experience leading and developing service-oriented teams
• Strong vendor management, organizational, and communication skills
• Experience creating SOPs, improving processes, and elevating service standards
• Professional, polished, highly detail-oriented, and comfortable managing multiple priorities