Industrial Counter Sales

Customer Service Coordinator

Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Customer-Focused Excellence
• Be the trusted point of contact for customer requests from product selection and quotes to order management and support
• Build lasting relationships with customers by providing top tier service every interaction
• Resolve customer concerns with efficiency and care, turning challenges into opportunities
• Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
• Operations & Coordination
• Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
• Coordinate workflow across multiple inside sales departments to keep operations flowing
• Making custom hoses for customers on-the-spot
• Handle shipping, receiving, and retail counter operations with professionalism
• Manage equipment maintenance schedules and keep the branch running efficiently

Tools of the Trade:

• Use Microsoft Office Suite to prepare reports and logs
• Navigate our corporate ERP system confidently
• Follow company procedures and ISO standards

Warehouse Clerk:

• Assist with all shipping and receiving functions smoothly
• Unload and load trucks for shipments with care and efficiency
• Check-in merchandise and verify incoming materials against packing lists for accuracy
• Perform regular cycle counting to maintain accurate inventory records
• Look up and compute inbound freight costs using zip codes and weight
• Assemble customer orders according to pick tickets pulling parts from shelving accurately
• Quality check orders to ensure correct items are picked and proper shipping methods are selected
• Package orders carefully to prevent damage during shipment
• Operate forklift safely to put away or pull material
• Put stock away according to bin locations systematically
• Enter information into the P21 ERP system accurately
• Use computers to ship customer orders verifying carriers, freight, and payment methods
• Maintain a clean, safe, organized warehouse environment
• Keep aisles clear, stock neat and orderly, and remove trash and recycle properly
• Wear appropriate safety equipment for all tasks

Skills/Abilities:

• Excellent communicator (written and verbal)—clear, friendly, and professional
• Highly organized with strong attention to detail
• Quick learner who can master the P21 ERP system and warehouse operations
• Problem-solver who thrives under pressure and meets deadlines consistently
• Strong work ethic and proven ability to work collaboratively with teammates
• Time management skills and ability to juggle multiple responsibilities
• Proficient with Microsoft Office Suite or related software
• Comfortable with technology and willing to learn new systems
• Strong mechanical aptitude, comfortable working with tools and equipment

Requirements

Education and Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

• The essential functions of this role regularly require the employee to sit; use their hands to grasp, handle, or feel objects; and to speak and hear effectively. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move over 100 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Our Benefits!

• #1 CULTURE!!!
• Fun, Family-Oriented Work Environment!
• Medical, Dental, and Vision benefits that begin on your 1st day of work!
• Employee Stock Ownership Plan (ESOP)
• Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
• 10 Paid Holidays per year
• Vacation & Personal Time
• Employer HSA Contribution
• Company Paid Bereavement Time
• Company Paid Maternity and Paternity Leave
• Gym Reimbursement

Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!

AHP is an Equal Opportunity Employer