SCommerce, Warehouse Operations - Warehouse Outbound Lead (Davao City)

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Fully accountable to hit the overall outbound key performance indicators (KPI) for all tasks under the outbound department.Manage the schedule and attendance of all employees under your departmentEnsures that the SOPs, Safety Protocols, and House rules are being followed by their corresponding teams/staff and can refine and improve existing processes as needed.Ensure the division is staffed with skilled manpower that are capable in their current positions while being prepared and developed for the challenges of the futureContinuously improve on SOPs to drive efficiency and productivity for end-to-end outbound process from picking until outbound within the agreed timeline targetsNotify appropriate departments when there is non-conformance or shortage/overages are foundProvide reports to Warehouse Lead for internal performance reportingRequirements:Graduate of any Bachelor’s DegreePreferably has 2-5 years of experience in E-commerce, Logistics and WarehousingStrong sense of ownership and operational disciplineExcellent analytical and problem-solving skillsHas supervisory experience, both for direct and agency employeesCan read, understand and report dataProficiency in MS Excel and Google ApplicationsKnowledgeable on Warehouse Management SystemStrict and able to ensure policy and SOP complianceAmenable to be assigned in Davao #J-18808-Ljbffr Shopee