Box Office Assistant

Company Description: The Jubilee Theatre is dedicated to creating and producing theatrical works that give voice to the African-­American experience. The organization focuses on presenting musical and plays that reflect this experience while highlighting universal themes that resonate with audiences of all backgrounds. By promoting new works and diverse storytelling, Jubilee Theatre seeks to engage a multicultural community and foster inclusive participation in the arts. The theatre offers a dynamic environment for team members who value cultural expression, artistic innovation, and community impact. Role Description: The Box Office Assistant is a part-time, on-site role based in Fort Worth, TX, responsible for ensuring a smooth and welcoming ticketing experience for all patrons. Day-to-day tasks include processing ticket sales in person and over the phone, answering patron inquiries, and providing clear information about performances, pricing, and seating. The role also involves maintaining accurate records, handling cash and electronic payments, preparing will-call tickets, supporting concessions, and helping maintain theatre etiquette. The Box Office Assistant works closely with theatre staff to coordinate seating, manage box office operations before and during performances, and uphold high standards of customer service that align with the theatre’s mission. Qualifications Strong customer service and communication skills, with the ability to interact professionally and courteously with a diverse audience. Experience with ticket sales and box office operations, including basic cash handling and familiarity with ticketing or point-of-sale systems. Professional phone etiquette and the ability to respond to inquiries clearly, accurately, and efficiently. Administrative assistance skills, including data entry, record-keeping, and basic office software proficiency (e.g., email, spreadsheets). Attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced environment, especially during performance times. Availability to work evenings, weekends, and holidays as required by the performance schedule. Previous experience in a theatre, arts organization, or customer-facing role is preferred but not required. High school diploma or equivalent; additional training or education in arts, hospitality, or business is a plus. #J-18808-Ljbffr