Customer Support Specialist - B2B SaaS - Full Remote - LATAM (US Timezone)

Join us in building the AI GTM Brain for high-performing sales teams. At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot. We’re growing fast (0 to $1M ARR in We’re looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from. You’ll work closely with our lean, high-performance team to improve the customer experience, reduce friction, and turn every interaction into better product + better outcomes. What You’ll Do Handle customer conversations (chat + email) with speed, clarity, and ownership Help users get real outcomes: better leads, better campaigns, more demos booked Go beyond support: understand why things don’t work and fix root causes Spot patterns in tickets and turn them into product or onboarding improvements Improve onboarding, help center content, and tutorials to reduce friction Build simple systems (macros, workflows, AI automations) to scale support Qualify users and route them (self-serve, webinar, or strategy call) Work closely with our team to fix what’s broken and double down on what works What We’re Looking For 1–3+ years in Customer Support, Customer Success, or Ops (ideally AI / SaaS) Excellent written English (clear, structured, straight to the point) Strong communication skills — you can explain things simply Comfortable with technical products (no coding required, but you understand systems) High ownership: you don’t wait for answers, you figure things out Strong problem-solving mindset — you don’t just reply, you improve Based in LATAM, with availability overlapping US timezones Nice to Have Experience with Intercom, Zendesk, or similar tools Experience supporting a B2B SaaS or AI product Interest in sales, outbound, or GTM tools Experience building automations (Zapier, Make, AI tools, etc.) Startup mindset: fast, pragmatic, outcome-driven Why Join Us We didn’t build Gojiberry to create another tool. We’re building the execution layer of outbound — a system that tells you who to contact, when, and how. Support is at the core of this: If users don’t get results, nothing else matters. You’ll be one of the first hires in this function, with real impact on: churn product direction customer experience You’re here to build systems, not just answer tickets. The Practical Stuff Fully remote (LATAM) Must overlap with US business hours Flexible hours, async culture Small, high-performance team Fast learning curve, high ownership Salary: $25,000 – $32,000 / year Required Question A customer tells you: “Your tool doesn’t work, I’m not getting any leads.” What do you do? Write your exact answer + steps. #J-18808-Ljbffr