Customer Support Engineer (SSO Division - Location: North Hollywood, CA)

Overview At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. Services & Support Operations Division The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/b usiness jet operators, the military, airframe/engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it\'s needed. Position Customer Support Engineer (SSO Division – Location: North Hollywood, CA) Position Summary Has responsibility to provide technical input and guidance to product development team(s) with long-term business and organizational impact. Is responsible for technical scope, cost, and schedule management of assigned projects/tasks. Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives. Serves as a technical advisor on major projects. Acts as the primary point-of-contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact. Scope/Supervision And Interaction Has Direct Reports: Does Not Have Direct Reports. Self-directed worker with minimum supervision. May have indirect or matrix responsibility to guide and provide technical direction to achieve project milestones. Has significant interaction with customers and the senior technical community. Essential Functions As a technical liaison of project-related matters for fielded products, will respond to internal/external customer technical inquiries in a timely manner. Leads engineering investigations of fielded products. Exercise root cause investigations, collaborate with cross-functional teams and external customers to drive to resolution. Updates and initiate technical publications such as CMM, ACMM, SB, SNL and FIM. Continuously monitors health and reliability of fielded products. Investigate emerging trends of returns and reliability performance. Author Aircraft systems level training package to be used by airlines. Supports engineering evaluations and initiate repair/overhaul maintenance procedures for FAA Part 145 repair station. Maintains frequent customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or negotiate changes in schedules or methodology in coordination with program management. Facilitates status meetings and presents product improvements to air-framers as well as global operators. Strengthens customer relationships and work to gain customer confidence in the program. Seeks and proposes business growth opportunities via suggestions for product improvements and retrofits. Be reachable to respond to AOG urgent customer requests outside of business hours in a timely manner. Availability to travel for training or technical support of customers worldwide. Ensures consistent engineering standards, processes, and documentation methods are used in project deliverables. Establishes and maintains engineering history files, project files, and related information to provide an archive of technical project activities. Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations. Utilizes comprehensive knowledge of system engineering theories, analysis techniques (FEA, etc.), principles, and industry practices and policies, specifically in engine, fuel, lubrication, and thermal management. Acts as consultant to management on technical and project-related matters. Identifies mentoring and development needs; serves as a mentor for other employees. Qualifications Bachelor’s degree (BS) (or Professional Engineer (PE) Certificate) in engineering or a science technical discipline. Demonstrated ability to perform the essential functions of the job typically acquired through 7-9 years of related experience. Has thorough in-depth knowledge of engineering domain (e.g. mechanical, electrical, etc.), principles, industry practices, concepts, techniques, government regulations, and policies. Ability to apply broad knowledge of other related engineering or scientific fields to area of expertise. Strong facilitation and team-building skills. Ability to communicate with and influence varied audiences to gain support or resolve issues. Makes effective presentations on complex topics to top management, customers, and/or other key stakeholders. Good knowledge of the Materials and Practices used within a regulated maintenance environment such as Component Maintenance Manuals, Acceptance and Test Procedures, Service Bulletins, Airworthiness Directives, and other regulatory requirements, as they apply to Parker and those applicable to our customers. Good understanding of the function of regulation in controlling aviation maintenance in a Part 145 Repair Station, certificated under the Federal Aviation Administration. Ability to establish and track performance to goals and objectives to complete complex or major projects and provide direction to the team at project milestones. Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision. Ability to respond to significant inquiries from customers, regulatory agencies, or other internal teams. Proficient with standard project management tools and practices. Effective project management and organizational skills. Able to facilitate project team interactions and develop project team member capabilities. This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen. Drug-Free Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. Competitive Compensation Pay, Benefits, Work Schedule Pay Range: $104,400 to $174,150 annually Participation in Annual Incentive Program Benefit & Retirement Plans Parker Offers Competitive Benefit Programs, Including Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission #J-18808-Ljbffr Parker Hannifin