Sr. Fulfillment Operations Specialist

Who We Are
Join a team that puts its People First! First American Docutech offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document generation, eDelivery, eSign and print fulfillment. Our efficient solutions enable lending professionals to produce accurate and compliant loan packages in all 50 states. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do
Responsible for handling the effective printing, packaging, labeling and mailing of documents with a high level of attention to detail. Provides a wide range of support within a team/group/function.

Essential Functions

• Provide a wide range of support within a functional area or department
• May act as the team's resource and subject matter expert
• Sort and tray, tub or sack the mail for dispatch to the Postal Service
• Place mail in proper buckets for distribution
• Receive outgoing mail and apply correct postage
• Arrange for pickup of outgoing mail or deliver to the Post Office
• Stamp mail with postage meters
• Fold letters, circulars, or other documents and insert into envelopes for distribution
• Weigh mail to determine correct postage
• Record registered mail
• Stock copy rooms and printing devices
• Use paper insert machines
• Accept, calculate and apply postage for domestic mail, international mail and special mail services
• Accept, process and dispatch the mail according to Mail Services and the Postal Services' guidelines, goals and deadlines
• Know the basic information from the Postal manuals, directives, lists, guides, etc. and how to find information on these items
• Follow department's processes and procedures in daily activities, actively identify areas of improvement and recommend solutions
• Actively contributes to the results of a team and works toward achieving goals and objectives

Knowledge and Skills/Technology Used

• Strong knowledge of fundamental concepts, practices and procedures of particular function/department/field
• Physical ability to stand for extended periods of time and lift 50 lbs. (case of paper)
• Excellent verbal and written communication skills
• Ability to multi-task while meeting strict deadlines
• Knowledge of printing and mailing automation
• Establishes effective working relationships at the department level

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 3-5 years of directly related experience

Pay Range: $13.97 - $18.62 Hourly


This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.


What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.