Front Office Clerk

Job Description

Job Description

Position Purpose:

Under the direction of the Clinic Administrator and Clinic Supervisor, the Front Office Clerk is responsible for performing client financial screening and collecting required information and documentation for state certification of eligibility, as applicable. The Front Office Clerk also performs reception and front-office duties, responds to routine client questions, provides directions and information within the scope of the position, and performs other related duties as assigned in accordance with organizational policies and procedures.

Principal Responsibilities:

1. Greet patients, clients, and visitors in a courteous and professional manner and assist with patient check-in and check-out processes.
2. Schedule patient appointments by telephone and in person in accordance with established scheduling procedures.
3. Screen patients/clients for program or clinic eligibility in accordance with applicable requirements and organizational procedures.
4. Review medical records and related documentation for eligibility, recertification, and other administrative requirements, as applicable.
5. Process patient payments, copayments, and insurance-related information in accordance with established procedures. Coordinate with billing staff or departments regarding identified billing discrepancies or questions.
6. Verify that required patient identification cards, HAP or Medi-Cal cards, and current General Consent Forms are on file, as applicable.
7. Record patient names and required information on daily registers and document patient disposition on applicable logs.
8. Complete designated information on forms and reports, including Encounter Forms and Sterilization Billing Report Forms, in accordance with applicable requirements and established procedures.
9. Verify that required patient clinic cards and applicable forms are properly completed, stamped, or otherwise processed in accordance with established procedures.
10. Complete designated information on Certification Information Forms and other required documentation.
11. Verify applicable Medi-Cal documentation and process copies and supporting documentation in accordance with established procedures and applicable requirements.
12. Clear, organize, and file patient charts and related forms in accordance with established medical records procedures.
13. Coordinate with the Medical Records Department and retrieve, route, and file medical records as necessary and authorized.
14. Assist other clerical/front-office staff with administrative duties, including answering telephone calls and assisting with chart-related activities as needed.
15. Complete Chart Request Lists and submit requests to the Medical Records Department as assigned.
16. Perform routine clerical and administrative duties related to the operation of the clinic.
17. Maintain the front-office and reception areas in a clean, organized, and professional manner and help ensure that patient waiting areas are welcoming and appropriately maintained.
18. Register patients/clients electronically using the designated electronic health care system.
19. Provide administrative support to physicians, nurses, technicians, and other clinical staff, including preparing or organizing patient charts, documents, referrals, and other materials as required.
20. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
21. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
22. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
23. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
24. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
25. Participate in JWCH’s customer service training called AIDET on an annual basis.

1. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
2. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

1. Performs other duties, as assigned. 

Requirements:

1. Bilingual (English/Spanish)
2. One year’s experience working in a general office environment or medical facility.
3. Knowledge of general office procedures.
4. Knowledge of Eligibility Screening and LA County information system.
5. Typing skills at 35 words/minute.
6. Ability to communicate effectively orally and in writing.
7. Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.