Field Service Technician III

Job Purpose EnerSys is seeking a highly motivated and skilled Field Service Technician III to join our growing Energy Systems team! In this role, you will be a technical expert, providing advanced on‑site support to our valued customers. You will be responsible for the installation, maintenance, repair, and troubleshooting of complex equipment and systems, with a focus on ensuring optimal performance and minimizing downtime. If you are a customer‑centric individual with a strong technical background, excellent problem‑solving skills, and a passion for delivering exceptional service, we encourage you to apply! Compensation Compensation Range: 61,100 - 76,600 (may vary based on experience, education, skill set, and/or location). Key Responsibilities Advanced Field Service Expertise Provide expert‑level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems. Diagnose and troubleshoot intricate technical issues, utilizing in‑depth knowledge and advanced diagnostic tools. Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability. Proactively identify potential issues and implement preventative measures to avoid costly downtime. Customer Focus Build and maintain strong relationships with customers by providing timely, efficient, and professional service. Effectively communicate technical information to customers in a clear and understandable manner. Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety. Safety and Compliance Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards. Operate material handling equipment safely and maintain a clean and organized work environment. Demonstrate safe work procedures when using hand and power tools. Complete all required safety and compliance training. Training and Mentorship Train and mentor junior technicians, sharing expertise and knowledge to enhance their skills and development. Provide technical guidance and support to colleagues, contributing to the overall success of the team. Project Management Lead and manage small‑scale field service projects, ensuring timely completion and adherence to project specifications. Coordinate with internal teams and external vendors to ensure seamless project execution. Administration and Reporting Meticulously document all service activities, including maintenance records, repair logs, and customer interactions. Prepare detailed technical reports and presentations for internal and external stakeholders. Analyze performance data and identify trends to improve service delivery and efficiency. Required Qualifications Education and Experience Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology). 3+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry. Technical Skills In‑depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems. Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals. Proficiency in using specialized tools and test equipment. Other Skills Excellent communication, interpersonal, and customer service skills. Strong analytical and problem‑solving abilities. Ability to work independently and as part of a team. Valid driver’s licence with a clean driving record. Willingness to travel and work flexible hours as needed. Benefits Competitive salary and comprehensive benefits package, including health insurance, paid time off, and retirement plan. Opportunities for continuous learning and professional development. A collaborative and supportive work environment where your contributions are valued. Company vehicle, tools, and technology provided. Be part of a leading company in the energy storage industry, making a real impact on critical infrastructure and emerging technologies. General Job Requirements Must be able and willing to do overnight travel. Must be able and willing to operate a forklift. This position requires you to drive a company vehicle; therefore you must be able to pass the company’s driving requirements, which may include specific driver’s licences and additional qualifications. Must be able to differentiate colors. Must be able to frequently bend; twist; reach; stoop; kneel or crouch. Must be able to lift up to 50 pounds (23 kg) on a daily continuous basis; heavier loads require mechanical assistance or an additional employee. Must be able to stand for long periods of time. Employees are responsible for wearing the required personal protective equipment in the proper manner at all times. Must be able and willing to work overtime. Must be able and willing to work varying schedules, which may include nights, weekends, and public holidays. Risk of electrical shock. This position is exposed to harmful materials such as lead/fiberglass products; periodic blood tests are required to monitor lead exposure, with precautions taken by the company/employee to reduce risk. Work environment is a plant/warehouse setting with varying conditions. Equal Opportunity Employment EnerSys is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws. We encourage applications from members of equity‑deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community. Applicant Screening We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials. #J-18808-Ljbffr