Temporary Banker I - Plattsburgh Region

Temporary Banker I - Plattsburgh Region Arrow Financial Corporation is looking for an enthusiastic and customer‑driven Temporary Banker I to join our team in the Plattsburgh Region. This role offers competitive pay, valuable experience, and the potential for growth to full‑time and management positions. Responsibilities: Process customer transactions accurately and efficiently, following proper cash handling procedures, balancing the cash drawer, and adhering to cash limits, including buying and selling currency from the vault. Field incoming customer service calls, referencing knowledge of company operations, products, services, and programs. Answer account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Prevent and detect fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification and adhering to check‑cashing and dual‑control procedures. Perform daily reconciliation and maintenance for the ATM and process night depository bags under dual control as assigned. Protect customer and company resources by following security requirements such as executing branch opening and closing protocols to ensure branch safety. Identify opportunities to provide additional products or services to generate client referrals; refer customers to partners when additional expertise is required. Promote and demonstrate self‑service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience. Maintain an organized work area and perform administrative tasks such as filing, scanning checks, and organizing transaction receipts. Maintain up‑to‑date knowledge of and adhere to applicable federal regulations and company policies and procedures. What you will need to thrive in this role: Education/Certifications: High School Diploma or GED required; 2 years of experience in customer service, cash handling, or retail sales preferred. Skills/Knowledge: Strong written and verbal communication skills in English, with the ability to communicate confidentially, clearly, and professionally; bilingual is a plus. Demonstrated commitment to delivering high‑quality customer service with a courteous, patient, and professional demeanor. Strong attention to detail and problem‑solving skills, with the ability to follow procedures. Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities. Sound judgment, discretion, and a high level of integrity when handling confidential information. Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department‑specific systems and software. Physical Demands and Work Environment: Ability to remain in a stationary position, often standing, for prolonged periods of time. Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations. Ability to move, lift, and carry cash bags, coin boxes, and branch equipment up to 30 pounds. Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to participate in rotational Saturday schedule to provide branch support. We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment and competitive compensation. We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, citizenship or immigration status, military status, status as a protected veteran, or any other federally, state, or locally protected class. The salary for this position is $20.00 per hour. #J-18808-Ljbffr