Customer Care Associate - Medicaid Call Center (Remote)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associate - Medicaid

Must include a resume when applying

This position is remote - must reside in Kansas

Hours of Operation: 8 am – 7 pm CST (8- hours shifts)

Possible shifts – will be determined based on business needs

Shifts – 8:00am – 4:30pm

8:30am – 5:00pm

9:00am – 5:30pm

10:30am – 7:00pm

Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long.  Training will be done remotely via video.  Must have camera on during training

Class Starts: Early August - No time off during training period

Equipment will be provided - must have dedicated workspace free of interruptions

Must have Internet speeds of 10mpbs upload -50mpbs download

Wage:

• Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage.  Please take this into consideration when applying. 
• Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage.  Please take this into consideration when applying. 

Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment. 
• Paid time off is accrued after 180 days (about 6 months) of employment. 

Job Description:

As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems 

Essential duties may include, but are not limited to:

• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides a high-quality customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary

Minimum Qualifications/Experience

• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service

Preferred Skills or Knowledge:

• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
• Knowledge of Medicaid and managed care programs
• Bilingual Spanish/English with the ability to speak and read both languages fluently.
• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience
• Active listening skills
• Customer orientated 
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Excellent data entry skills the ability to type 30 words per minute accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications
• Internet Speed: upload 10 mbps     download 50 mbps
• All other duties as assigned.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:   click here to access or download the form .  Complete the form and then email it as an attachment to  View email address on careers.conduent.com . You may also  click here to access Conduent's ADAAA Accommodation Policy .