Service Coordinator / Office Assistant- Yonkers, NY

Job Description

Job Description

Pay: $25–$35 per hour (based on experience)
Location: Yonkers, NY
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (in-office)

Nations Roof, a leading commercial roofing contractor, is seeking a customer-focused professional to join our team in a fast-paced, high-volume environment. This role requires someone who excels in customer service, communication, follow-up collections, and high-volume invoicing support.

What You’ll Do:

• Serve as a primary point of contact for customers—handling inquiries, follow-ups, and issue resolution
• Manage customer setup, service coordination, and ongoing communication
• Support collections efforts, including tracking, follow-up, and maintaining customer relationships
• Process high-volume invoicing, including PO matching and documentation accuracy
• Coordinate service jobs and ensure accurate records
• Maintain data in Salesforce and internal systems
• Perform light AR/AP data entry, as needed.
• Assist with reporting and general office functions

What We’re Looking For:

• 5+ years of experience in invoicing and collections within an office or administrative environment
• Strong background in customer service, communication, and collaborative team settings
• Experience in commercial construction, roofing, HVAC, manufacturing, or a related industry preferred
• Ability to thrive in a fast-paced, high-volume environment.
• Highly organized with strong multitasking and time management skills
• Proficient with Microsoft Office, CRM system (Salesforce, Jabba, HubSpot, or similar platforms is a plus)
• Demonstrated willingness to learn, adapt, and grow within the role

Benefits:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Comprehensive benefits package

To perform this job successfully, an individual must be able

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Nations Roof provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. Our company is a Drug Free Workplace.

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