Dispatcher / Customer Service Representative

$18 - $25 per hour

Vertex Mechanical Inc.

Job Description

Dispatch and Customer Service Representative

$18-25 hourly | Full-time

Vertex Mechanical is hiring a Dispatch and Customer Service Representative to support our service team and provide an excellent customer experience. This role is ideal for someone who enjoys helping people, staying organized, and likes to have some variety in their work day.

Benefits and Perks:

Full Benefits: Medical coverage for peace of mind
401k: Plan for your future with our strong retirement options
Flexible Schedule: Enjoy better work-life balance with a flexible work schedule
Generous PTO: Accrue paid time off from day one
Paid Holidays: Enjoy 7 paid holidays each year
Sick Time: For when life happens
Ongoing Training: Continuous development to help you grow your skills
Team Fun: Join in company events and team-building activities

About Vertex : Founded in 2002, Vertex Mechanical is built around one core belief: Exceptional Service for Exceptional People. We value teamwork, growth, and creating a workplace where employees are supported, challenged, and appreciated.

What You'll Do:

Answer inbound customer calls -assist with scheduling, billing questions, and resolving customer concerns
Conduct outbound call campaigns to support sales and service teams
Schedule maintenance visits with customers, ensuring smooth coordination
Update CRM software with customer information-confidence with CRM is a must!
Collaborate with management to stay up-to-date on the latest products, services, and company policies
Record customer data accurately and ensure it's up to date in our database
Engage with customers in a friendly, professional manner, actively listening and offering solutions that align with company policies
Other duties as assigned to keep operations running smoothly

What We're Looking For:

2+ years of customer service experience, preferably in a similar industry
ServiceTitan experience is preferred
Experience using CRM software and confident in data entry and management
Strong communication skills with the ability to engage customers and resolve concerns
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and a commitment to providing excellent service
Team player who works well independently and collaboratively

Apply

Vacancy posted 25 days ago

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