Box Office Manager

Reports to: Associate Director of Guest Services and Sales Start Date: May 12, 2026 (dates subject to slight change) End Date: Sep 6, 2026 (dates subject to slight change) Working Location: On‑site, Pittsfield, MA Department: Guest Services/Front of House Housing: Housing may be available for the right candidate Compensation: $20 - $23 per hour Schedule: 30‑40 hours per week, includes evenings and weekends during performances ABOUT BARRINGTON STAGE COMPANY Barrington Stage Company, an award‑winning professional theatre company located in the heart of the Berkshires, is seeking a Box Office Manager to join our Guest Services team in Pittsfield, MA. This role requires a collaborative and adaptable leader with strong organizational and problem‑solving skills who can oversee daily box office operations, support the Guest Services team, and ensure a welcoming, accessible, and professional experience for all patrons. Barrington Stage has a three‑fold mission: to produce top‑notch, compelling work; to develop new plays and musical; and to engage our community with vibrant, inclusive educational outreach programs. BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply. JOB OVERVIEW The Box Office Manager serves as the primary point of contact for guests, overseeing daily box office operations and delivering high‑quality, human‑centered customer service from first inquiry through post‑show follow‑up. This role collaborates closely with the Guest Services team to support sales goals, maintain accurate CRM records, and ensure a welcoming and inclusive experience for all patrons. REQUIREMENTS Manage daily box office operations, including opening/closing procedures, ticket sales, will‑call, communications, and financial reconciliation. Provide high‑quality customer service via phone, email, and in‑person, assisting with ticket purchases, exchanges, and general inquiries. Support subscription and group sales, including outbound calls and follow‑ups, to meet sales goals. Maintain accurate guest records in CRM systems (e.g., Spektrix) to ensure data integrity. Serve as the most knowledgeable point of contact for box office processes, assisting box office associates and volunteers once initial training is complete. Perform other duties as assigned to support smooth front‑of‑house operations and guest experience. QUALIFICATIONS Experience in a theatre or live‑event environment; supervisory experience preferred. Proficiency with ticketing/CRM systems (e.g., Tessitura, Spektrix, AudienceView, PatronManager) and ability to train staff. Strong financial and organizational skills, including cash handling, reconciliation, reporting, and managing holds, discounts, and house seats. Excellent communication and interpersonal skills, with a commitment to equity, diversity, inclusion, and belonging. Ability to work independently and collaboratively, stay calm under pressure, problem‑solve in real time, and maintain attention to detail in a fast‑paced environment. Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices. *This job description is not comprehensive and is subject to change at any time #J-18808-Ljbffr