Office Manager

Job Description

Job Description

Practice Name: Polished General and Cosmetic Dentistry

Location: Bedminster, NJ

Position Type: Full-Time

Salary Range : $32-$45 per hour, based on experience

About Us

Polished General and Cosmetic Dentistry is a modern, privately owned dental practice in the heart of Bedminster, NJ, where exceptional dentistry and an outstanding patient experience go hand in hand. We believe in creating a welcoming, supportive environment where patients feel genuinely cared for, team members feel valued, and everyone takes pride in the work we do together. Our practice combines state-of-the-art technology and clinical excellence with a personal, service-driven approach that makes every patient feel like a priority.

We are seeking an experienced, team-oriented, and growth-minded Dental Office Manager who shares our passion for exceptional patient care and customer service. This individual will play a key role in fostering a positive team culture, ensuring a seamless and personalized patient experience, overseeing front and back-office operations, and supporting the financial health and continued growth of our practice. We are looking for a hands-on leader who leads with kindness, communicates openly, takes initiative, and inspires those around them to deliver their very best.

Position Summary

The Dental Office Manager is the operational heartbeat of our practice. Working closely with the practice owners, you will be responsible for orchestrating day-to-day business operations, streamlining workflows, managing financial cycles, and leading our team to achieve peak performance. We are looking for a seasoned professional who possesses deep knowledge of dental practice management software, strong financial acumen, and exceptional leadership skills.

Key Responsibilities

1. Practice Operations & Systems Optimization

• Oversee day-to-day operational performance to ensure the office runs efficiently, professionally, and consistently.
• Identify operational bottlenecks and implement effective solutions and standardized written procedures.
• Monitor office workflow, scheduling, staffing, and overall productivity while coordinating clear communication between clinical and administrative departments.
• Ensure absolute compliance with OSHA, HIPAA, and state dental board regulations.

2. Team Leadership & Development

• Lead, coach, and hold staff accountable while establishing clear performance expectations for each role.
• Participate in hiring, interviewing, onboarding, training, performance evaluations, and termination decisions.
• Address employee conflict constructively, conduct regular, productive staff meetings, and mentor future leaders within the organization.
• Foster a positive, collaborative, and patient-centric team culture.

3. Financial Performance & KPI Tracking

• Monitor key financial indicators, including production, collections, adjustments, accounts receivable (A/R), payroll, and operating expenses.
• Collaborate with the practice owners to review performance against goals and identify opportunities to increase profitability without compromising patient care.
• Manage daily banking, deposit reconciliations, and vendor relationships.

4. Scheduling & Productivity Optimization

• Work with front desk staff to optimize provider schedules, improve doctor and hygiene schedule utilization, and maximize production opportunities.
• Implement robust systems to fill open appointments rapidly, reduce short-notice cancellations and no-shows, improve new-patient conversion rates, and ensure diligent follow-up on incomplete treatment plans.

5. Revenue Cycle & Collections

• Oversee patient billing, statements, collections, and rigorous follow-up on outstanding balances and insurance aging reports.
• Manage insurance claims submission, pre-determinations, payment postings (check/EFT/credit), and the prompt resolution or appeal of denied claims.
• Establish clear financial policies for patients and ensure consistent, professional implementation across the practice.

6. Advanced Administrative & Executive Responsibilities

• Present comprehensive treatment plans for major cases to patients, including thorough explanation of financing options and customized payment schedules.
• Manage annual office fee schedule increases and oversee ongoing insurance fee schedule analysis and negotiations.
• Handle provider credentialing and re-credentialing efficiently across all insurance networks.
• Process bi-weekly payroll for staff, ensuring accurate tracking of hours, overtime, PTO, and vacation time.

Qualifications & Requirements

• Experience: Minimum of 3–5 years of dental office management experience in a private dental practice setting (Required).
• Software Proficiency: Advanced proficiency in leading dental practice management software (Dentrix Ascend preferred) and Microsoft Office Suite.
• Industry Knowledge: Comprehensive understanding of dental terminology, insurance billing codes (CDT), narratives, credentialing, and revenue cycle management.
• Leadership Skills: Proven track record of team building, performance management, conflict resolution, and operational leadership.
• Communication: Exceptional verbal and written communication skills with a polished, professional demeanor that matches our practice standards.
• Education: High school diploma required; college degree or professional certifications (e.g., FAADOM) are a strong plus.

What We Offer

• Competitive salary commensurate with experience
• Performance-based bonuses/incentives
• Paid Time Off (PTO) and paid holidays
• Continuing education and professional growth opportunities
• A supportive, high-achieving work environment with a collaborative team

How to Apply

If you are a serious, high-performing professional looking to elevate your career in a beautiful private practice setting, we want to hear from you.

Please submit your Resume along with a Cover Letter explaining why your background makes you the ideal fit for Polished General and Cosmetic Dentistry in Bedminster, NJ.