Medical Front Desk Receptionist

Our healthcare client is seeking a friendly, organized, and professional Front Desk Receptionist to join their ENT & Allergy team. In this role you will serve as the first point of contact for patients and will play an important role in creating a positive patient experience while keeping daily office operations running smoothly.The ideal candidate will have strong customer service skills, excellent attention to detail, and the ability to manage incoming calls, appointment scheduling, patient check-in and check-out, insurance information, and general administrative responsibilities in a busy specialty medical office.

Essential Duties and Responsibilities

• Greet patients and visitors in a friendly, professional, and welcoming manner.
• Check patients in and out and ensure demographic, contact, and insurance information is accurate and up to date.
• Answer incoming phone calls, direct calls appropriately, and assist patients with general inquiries.
• Schedule, confirm, reschedule, and cancel appointments.
• Verify insurance information and collect copayments and other applicable patient payments.
• Maintain accurate patient records and update information in the electronic medical record (EMR) system.
• Coordinate scheduling and communication between patients, providers, and clinical staff.
• Assist patients with paperwork, referrals, and required documentation.
• Route prescription requests, clinical questions, and medical concerns to the appropriate clinical staff.
• Assist with referral coordination and other front-office tasks as needed.
• Maintain an organized reception area and support efficient patient flow.
• Follow HIPAA regulations, patient confidentiality requirements, and office policies.
• Perform other administrative duties as assigned.

Qualifications

• Previous receptionist, customer service, or administrative experience required; medical office experience preferred.
• ENT, allergy, or other specialty medical office experience is a plus.
• Familiarity with appointment scheduling, insurance verification, and EMR systems preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional, patient-focused attitude and strong interpersonal skills.
• Basic computer skills and the ability to learn new software systems.
• Ability to handle confidential patient information appropriately.

Preferred Skills

• Experience with medical scheduling and patient registration.
• Knowledge of medical terminology and insurance processes.
• Experience handling high-volume phone calls and coordinating patient appointments.
• Ability to communicate effectively with patients, providers, and clinical team members.