Administrative Medical Office Lead | CMA or LPN Preferred

Administrative Medical Office Lead

Arco, MN $46,099 - $62,099 a year

Job Type: Full Time

Overview: This role involves organizing, coordinating, and supervising activities related to physician practice secretaries and Medical Assistants. You will act as a key resource in the absence of the Practice Coordinator or as assigned by leadership. The position ensures smooth front and back office operations, maintaining excellent patient service and efficient practice functionality.

Essential Responsibilities:

Front Office Duties:

• Manage typing, copying, and creation of forms, reports, and communications promptly and accurately.
• Ensure timely completion of correspondence as scheduled.
• Answer phones, retrieve voicemails, and coordinate communication with physicians and staff.
• Maintain front office phone coverage and message taking.
• File and copy patient and non-patient documents appropriately.
• Provide feedback to improve front office efficiency.
• Utilize hospital EMR system proficiently for all front office tasks.

Clinical Patient Care Duties (for Medical Assistants or LPNs):

• Deliver direct patient care and delegate tasks as needed, recognizing normal and abnormal patient parameters.
• Respond to calls, triage patients, and provide reassurance and education.
• Ensure accurate and updated medical records, prepare patients for exams, and obtain vital signs and histories.
• Communicate patient conditions to physicians and document accordingly.
• Assist with testing, treatments, minor surgeries, and medication administration under physician supervision.
• Manage referrals, test results, consents, and patient education materials.
• Perform laboratory tests and maintain lab logs.

Administrative Responsibilities:

• Oversee daily operations of secretaries, receptionists, and Medical Assistants across multiple locations.
• Represent the department in public relations, committees, and educational events as delegated.
• Manage staffing, scheduling, operations, and training with support from the Practice Coordinator.
• Maintain safe operation of equipment and coordinate repairs.
• Plan and implement educational and staff development programs.
• Prepare departmental records, reports, policies, and procedures.
• Assist with performance reviews and collaborate on salary and disciplinary decisions.

Education and Experience:

• Associate degree or equivalent required; candidates pursuing a bachelor's degree with at least two years completed coursework may be considered.
• Graduation from an accredited Medical Assistant or Nursing (LPN) program required or enrollment within one year with completion within three years of hire.
• Minimum of 5 years' experience as a secretary, receptionist, or Medical Assistant.

Work Shift: First shift, 40 hours per week.

This position is located in a regional healthcare setting within the Midwest United States.