General Manager

Café General Manager - Retail Cafe - LarkspurThe Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café.Key ResponsibilitiesSets a standard of conscientiously hiring, training, developing, and retaining employeesContinuously develop self and teamInspires and creates a positive environmentCommunicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetingsCreate timely and complete schedules, taking the business and employees needs into considerationCompletes payroll accurately and submits it within the proper time frameModels hospitality and is in service to the customerActs to resolve customer concerns and is always looking for ways to make the experience betterMonitors, coaches, and encourages team members to exceed the customer's expectations through the team's execution of the operations, processes, recipes, and knowledgeKnow all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customersCompletes required inventories and accurate ordering in the proper time frameManage the store's financial performance and costs to include accurate cash controls and product orderingCompletes the weekly financial corporate requirements accurately and in a timely mannerIs relentless in finding ways to drive sales and create new customersMonitors Key Performance Indicators and is always looking for areas to improveQualifications and RequirementsDemonstrates a passion for coffee and inspires it in othersManagement experience in specialty coffee, retail, hospitality, and/or customer service is requiredExperience managing a profitable & operationally sound single café/restaurant preferredMust maintain current state-issued SERVSafe Manager CertificateExperience recruiting, hiring, and managing staffStrong leadership skills with professional maturityProven ability to understand and execute an organization's goals and objectivesEnjoys working on a team and collaborating as a team playerLeadership, relationship, team building, and conflict management skillsExcellent interpersonal and communication skills - both oral and writtenMust be able to exercise independent judgment and decision-making skillsAbility to work in a fast-paced environment, manage competing priorities and meet deadlinesExperience reviewing financial reports and meeting budgetsAble to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidaysAbility to lead change, deal with ambiguity, and prioritize in a fast-paced environmentExperience with POS touch screen, Microsoft Office, Google Suite, and other computer skillsMinimum High School or GEDCompensationAvailable to all employeesCompetitive wageCommuter Benefits - pre-tax parking and transitEmployee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employeeFree mental health app subscriptionEmployee discount on merchandise, coffee gear, and at Equator cafesContinuing coffee education classesFree coffeePaid Time Off for voting on Election DayAfter 60 days as an employee at EquatorHealthcare Benefits (for full-time employees working over 30 hours per week)100% employer-covered premium medical insuranceVoluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insuranceEmployer covered life insurance premiumFlexible Spending Account (FSA) - healthcare and daily dependent careHoliday Pay after 90 days of employment.Eight Equator-observed holidays per yearPaid Time Off with tenured increases for full-time employees1 paid volunteer day per yearAfter six months as an employee at Equator401K with up to a 4% company match on employee contributionsCompensation will be commensurate with experience.