Strategic Account Manager

Strategic Account Manager You will be responsible for developing and maintaining strong relationships with clients, as assigned, to ensure program success. These relationships are multi-faceted, including advising and consulting on population health strategies, managing implementations, coordination of service delivery, and expansion of services in the Medicaid arena. In addition, you will serve as an assigned subject matter expert on these clients to support Telligen operations teams on new business opportunities. Essential Functions Develop and maintain strong relationships with key clients. Serve as the main conduit and expert between Telligen and client for contract deliverables, expansion or renewals, monitoring financials and profitability of accounts, client meetings or trainings, and involvement with client operations, and understand client’s operations, systems, environment, and business objectives. Coordinate with operations to ensure services consistently meet clients’ needs. Monitor and participate in solution development, track progress with operational problem trends, inform and elevate issues to operational management as appropriate. Coordinate and communicate client information to operations and provide or coordinate client education and training when needed, including leading or coordinating implementation teams for new business. Manage client interactions and reporting holding scheduled and ad‑hoc client meetings to ensure client needs are met and participate in management of satisfaction survey or client feedback process. Deliver contracted client reports as required. Assist sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the Directors and others. Monitor industry trends and provide early alerts to management on pricing, services and benefit design trends. Research and make recommendations for improvements and/or efficiencies to clients and management. Lead new program development when needed and perform miscellaneous duties as assigned. Requirements Bachelor’s degree in healthcare, health education, health promotion, public health or related field preferred or related field and equivalent combination of education and experience. 5‑7 years experience in Medicaid or commercial healthcare account management or clinical health management programs or delivery of employee health benefits services. At least 3 years experience successfully managing complex client relationships. Positions working on specific contracts may require U.S. Citizenship. Ability to travel local and overnight up to 50%. Must be located in San Bernardino County (CA) or the Denver, CO area. Preferred Qualifications Experience with case management models and interventions. Knowledge of care coordination best practices and transitions of care. Familiarity with population health stratification and risk assessment tools. Understanding of care management metrics and outcomes measurement. CCM (Certified Case Manager) certification or ability to obtain certification within 2 years of hire. $93,000 - $115,000 a year Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class. Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis. #J-18808-Ljbffr