Account Manager, Employee Benefits

Account Manager, Employee BenefitsAt Fetch, we're dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we're proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.As our Account Manager, Employee Benefits, you'll be the day-to-day partner for the employers, brokers, corporate sponsors, and animal shelter organizations that offer Fetch as part of their benefits package.In this role, you will lead client onboarding, support enrollment, and drive participation and retention across your book of business. You'll also play a key role in our shelter channel by supporting our current shelter partners and helping turn their corporate donor networks into new employer relationships. You'll also support our direct-to-corporate efforts, engaging employers directly to generate new business and leads. Working closely with our Business Development team, you'll turn new partnerships into long-term, growing relationships that keep Fetch top of mind with employees and their pets.You will be the go-to resource for HR teams, benefits administrators, brokers, and shelter partners, ensuring a seamless experience from implementation through renewal.Key ResponsibilitiesManage a portfolio of employer, broker, and animal shelter partner accounts, serving as the primary point of contact for day-to-day needsServe as a dedicated contact for our current animal shelter partners, supporting benefit rollouts for shelter staff and strengthening long-term relationshipsWork with shelter partners to identify and engage their corporate donors as prospective employer clients, and pass qualified leads to Business DevelopmentSupport onboarding and enrollment for corporate donor organizations that join Fetch through shelter partnershipsSupport direct-to-corporate outreach by engaging HR and benefits leaders at prospective employers and passing qualified leads to Business DevelopmentIdentify referral and expansion opportunities within existing employer accounts and their industry networksLead onboarding and implementation for new clients in partnership with Business Development, including account setup, integrations, and enrollment readinessSupport open enrollment periods through employee communications, webinars, virtual and in-person benefits fairs, and enrollment platform coordinationDrive employee participation and adoption through targeted engagement campaigns and ongoing educationOwn retention and renewal for assigned accounts, proactively identifying risks and opportunitiesIdentify upsell and expansion opportunities within existing accounts and share them with Business DevelopmentConduct product training and education for HR teams, benefits administrators, brokers, and shelter partnersCoordinate with internal teams (Claims, Customer Experience, Marketing, Operations) to resolve client issues quickly and professionallyMaintain accurate account records, including contacts, communications, enrollment data, donor leads, and account healthPrepare and present account reviews with participation trends, feedback, and recommendationsHelp develop and refine onboarding materials, enrollment guides, and client-facing collateral with Marketing/CreativeSupport responses to RFIs and RFPs as neededTravel as needed for client meetings, shelter partner visits, enrollment events, and select industry eventsStay informed on voluntary benefits trends, enrollment platforms, and the pet insurance landscapeYour Skills & Experience3+ years of account management, client success, or implementation experience in voluntary benefits, employee benefits, or ancillary insurance; pet insurance experience is a strong plusActive Property & Casualty (P&C) license requiredExperience with nonprofit, animal welfare, or community partnerships is a plusWorking knowledge of VB enrollment processes, benefits administration platforms, and HR benefits cyclesExperience working with brokers, HR teams, and benefits administratorsComfortable engaging HR and benefits decision-makers directly, outside of the broker channelProven ability to drive retention and participation across a book of businessStrong organizational skills, with the ability to manage multiple accounts and deadlines at the same timeComfortable with CRM tools and using data to track account health and inform recommendationsExcellent verbal, written, and presentation skillsCustomer-first mindset with strong problem-solving skillsSelf-motivated and effective working in a fully remote environmentBachelor's degree in business, communications, or related field (or equivalent experience)Willingness to travel as neededWhy Join FetchBe part of a mission-driven company that values creativity, innovation, transparency, and collaborationEnjoy working from our FiDi Manhattan office, with flexibility for remote or hybrid work (2- 3 days in the office per week)When in office, enjoy complimentary lunch dailyJoin a team that genuinely cares about creating a positive, inclusive work environment where everyone can thriveCompensationThe pay range for this position is $70,000 - $80,000 on a full-time basisAlong with base salary, your position may qualify for additional bonusesThis position is eligible for the Company's bonus plan(s)Benefits & PerksAt Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.Comprehensive Medical, dental, and vision plan for you and your familyHealth Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are availableHighly competitive 401(k) matchingGenerous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 daysPaid company (9) holidays, including (1) floating holidayFetch Pet Insurance discount - up to 50% off, up to $1,000 savings/yearEducational Assistance ProgramFetch Discount Perks ProgramVolunteering - earn up to 8 hours per calendar year at nonprofit organizationsNYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessibleEmployee Referral IncentiveTuition AssistanceCommuter BenefitsEmployee Assistance Program (EAP)Recruiting Fraud AlertAt Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like Social Security numbers by our Recruiters or Hiring Managers.EEO StatementFetch is proud to be an equal opportunity employer. We're committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.If you need assistance or an accommodation to apply, please contact us at View email address on click.appcast.io our Privacy Notice for California ResidentsPay Range $70,000 —$80,000 USD