Collections Specialist

Job Title: Collections Specialist Duration: 12 months. (Possible Extension) Location: Greenville, SC Shift Time : Hybrid - 8:00AM - 4:30PM Mon-Fri Monday and Friday remote, in office Tuesday, Wednesday, and Thursday. Job Responsibilities: Manage a portfolio of accounts, assessing receivables and prioritizing work to meet objectives. Analyze accounts to identify trends, issues, and root causes, and develop solutions to improve outcomes. Plan and execute weekly customer outreach, documenting progress and providing status updates. Partner cross-functionally to resolve account issues and negotiate resolutions within Product of authority. Perform core AR tasks including reconciliations, credit holds/releases, statements, dunning, and bad debt recommendations. Handle customer inquiries, resolve disputes, and maintain accounts (short-pays, chargebacks, credit memos, payment issues). Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and customers. Ability to work both independently and collaboratively within a team setting Education: High School Diploma. Work Experience: 2 years of Accounts Receivable experience, including a foundational understanding of AR processes such as invoicing, aging, and cash application.aa415a4b-8b21-40fc-a65c-70d2b25ca29a