Student Services Coordinator

JOB DESCRIPTION

Student Services Coordinator

EF Miami Beach

Full Time

Are you seeking an opportunity to gain valuable experience in international business while delivering exceptional customer service to students from around the globe? EF Education First invites you to join us as a Student Services Coordinator and contribute to our mission of opening the world through education.

Careers at EF | Open the world with us

EF’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the US, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.

Your Role

EF Miami Beach International Language Campus is seeking an empathetic, energetic, and highly organized individual to join our team as the Student Services Coordinator. In this pivotal role, you will serve as the primary point of contact for both students and staff, ensuring a warm and welcoming environment while fostering a vibrant and engaging atmosphere for all.

As a key link between all departments, the Student Services Coordinator plays a central role in campus operations, ensuring every day presents new and exciting challenges. Responsibilities include assisting with student arrivals, providing interdepartmental support, upholding great customer service, and community engagement. This dynamic position offers an excellent opportunity to make a meaningful impact on the student experience.

This role is full time, Monday-Friday, 8:00am-5:00 pm.

Responsibilities

• To provide outstanding customer service and welcome students, parents, staff, and visitors as they arrive at the school
• Answer and direct phone calls, take messages, and ensure timely follow-up
• Assist walk-in visitors with school information and sales pitch
• To maintain excellent relationships with sales colleagues, giving prompt, consistent service
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• Participates in student intakes, including preparing welcome bags and producing student identification badges
• Deals with general daily student enquiries at front desk
• Support other departments projects or teams as needed
• Assist with student satisfaction follow ups as and when required
• Checks and accepts delivery of school supplies, student and staff letters and packages
• Issues new staff with name badges and helps maintains school noticeboards
• Ensures reception area is kept clean, tidy & presentable always

Requirements

• Highly motivated, energetic, positive
• Excellent customer service skills
• Excellent communication & people skills
• Confident with IT
• Comfortable around teens and young adults
• Enjoys working in a busy & varied service environment
• Highly organized with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the US
• 2nd language HUGE plus but not required

Why you will love working with EF

• Continuous professional development
• Exposure to international business
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Pre summer training
• Access to EF Hello language learning

EF Education First - Our History and Values

Career Progression at EF

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique