Business Systems Senior Manager

The Business Systems role is responsible for DGMN’s Customer Relationship Management (CRM) system, acting as a strategic partner with internal stakeholders to help produce solutions to drive revenue, increase overall efficiencies, drive data integrity through processes/routines and help solve business problems.

Job Responsibilities
• Develops a vision, strategy and roadmap of technical solutions with a focus on scalability and continuous improvement.
• Collaborate with stakeholders as the driver/accountable lead for all DGMN revenue operations and system management, inclusive of developing solutions that solve business problems.
• Owner of the technical performance of Salesforce and all tech stack applications/platforms ensuring systems are operating as intended.
• Qualify/recommend integrations and other technology needs to support a quickly scaling and innovative business.
• Manage fields/objects, workflows, record types, data validation, content/visuals, integrations (both internal and external), and other features as needed.
• Build reports/dashboards that help monitor the business KPIs.
• Create materials (trainings, resources, newsletter, etc.), supporting user adoption and best practices and socialize key learnings for broader enablement.

Job Qualifications
• Salesforce certification or applicable experience with Salesforce CRM.
• An understanding of general sales cycle and digital customer journeys related to marketing.
• Superior project management and organizational skills with a proven ability to manage multiple projects simultaneously.
• Highly detail-oriented, self-starter, independent worker with critical thinking skills and can navigate ambiguity.
• Drawn to tackle problems by translating data/reporting into insights and actions that could help deliver results to the business.
• Comfortable leading projects and collaborating with various Dollar General functions as the DGMN CRM Revenue Management SME.

Education/Experience
• Bachelor’s degree required
• Salesforce experience, Retail Media Network, digital media, CPG and agency experience is a plus
• Relevant experience working with cross functional with both business and technical teams.