Information Technology Specialist I - Intel Program Southern Region

Job Description and Duties

Please Note: Due to postal service delays, electronic submission of application is recommended.

Please see the Duty Statement link, found in the Additional Documents section, for more information.

If you applied for JC–520312 , you do not need to re-apply again as JC–520312 will be considered.

Applicants are highly encouraged to complete a Recruitment Questionnaire, located at:

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

You will find additional information about the job in the .

Working Conditions

• Statewide travel (10%) with possibly overnight stays. Will be required work at remote facilities or incidents to affect repairs onsite, which can involve overnight travel. Hardware repair requires occasional lifting of PC’s and printers which should not exceed 40 pounds.
  

Special Requirements

If using education to meet Minimum Qualification, please attach your degree or transcripts.

All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.

1. Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

2. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

The minimum qualifications can be found in the Information Technology Specialist I classification specifications.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

SUPPLEMENTAL QUESTIONNAIRE

In no more than 3 pages, please answer the following questions.

1. Describe a time you served as a liaison between multiple technical and operational groups, such as program leadership, development teams, and field staff. Explain how you gathered, analyzed, and documented complex business needs, and how your work influenced system improvements or operational effectiveness.

2. Provide an example of when you planned and conducted functional testing for a software or hardware solution within a structured system development life cycle (SDLC). Describe the test planning, defect tracking, customer acceptance process, and how you ensured adherence to quality process techniques.

3. Describe a situation where you provided on-site IT support during field operations, remote deployments, or incident response. Include your role in resolving issues with hardware, software, networking, or server tasks and how you collaborated with your customers.

4. Explain your experience administering Windows systems, including imaging with a standardized OS, Active Directory account/group management, NTFS permissions, and print server administration.

5. Give an example of an IT project you managed and describe your role.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your application to be considered for this position. Failure to include the Statement of Qualifications as required shall result in disqualification from the hiring process.  Please see the section labeled "Statement of Qualifications" for further information.