(EV) Technical Support Specialist

Description

Lynkwell is creating an integrated energy ecosystem that not only allows stakeholders to participate in the clean energy revolution but to thrive in it. Lynkwell is the entry point to mobility and energy management for businesses, fleets, partners, utilities and drivers alike. Lynkwell was acquired by Nayax (NASDAQ NYAX) in 2025 and has been meged into the company's product portfolio.

We are looking for a (EV) Technical Support Specialist to join our team and play a pivotal role in shaping the future of our company.

This position is on-site, located in Schenectady, NY, 12308

Your key responsibilities will include:

• Manage customer expectations and the customer experience to improve customer satisfaction along our entire value chain and across all company touchpoints.
• Comfort and proficiency in providing remote support via phone, email, and video
• Ability to accurately document and manage issues from intake through resolution in the ticketing system
• Demonstrate the ability to research, document, prioritize, manage, and resolve customer issues, using internal tools, collaborating with Product Engineering and other stakeholders when required.
• Provide technical support to internal and external stakeholders, while incorporating updates to training materials and methodologies for both groups.
• Troubleshoot technical issues and provide timely solutions, occasionally after standard business hours.
• Collaborate with system architects and developers to provide technical design guidance to align with strategy and applicable technical standards.
• Distill large data sets into actionable information; work with Product Engineering to implement corrective actions.
• Work collaboratively to evaluate and make strategic decisions that will address specific technology design needs.
• Recommend improvement to existing escalation and business processes; develop escalation and business processes.
• Provide feature explanation to network partners and internal stakeholders.
• Assist developers in troubleshooting their integrations to support debugging, troubleshooting; take responsibility to see that the issue is fully resolved.
• Create or improve existing processes/procedures as well as develop/provide additional "white glove" support practices associated with incident prediction and prevention, and provide solution improvement opportunities to other teams in the organization.
• Build trusting and influential relationships and engage with vendors and third parties as appropriate.
• Participate in and inform the validation and qualification of third-party equipment and software systems to be used in solutions and service provisioning.
• Conduct post-mortem evaluations of escalated issues; implement corrective actions with Product Engineering.
• Distill large hardware and software performance data sets, log files, other, into meaningful prescriptive service tickets or product improvement initiatives.

Requirements

What Makes You a Great Fit:

• B.A. or B.S. degree (or A.A. or A.A.S. degree with commensurate experience) in Computer Science, Electrical Engineering, or a related discipline.
• 2+ years of experience supporting high-value clients and internal teams to define and resolve complex technical problems.
• General knowledge of database concepts and an overview of how data is created, archived, retrieved, and integrated.
• Understanding of general software engineering concepts such as servers, databases, and message queues.
• Excellent written and verbal communication skills.
• Ability to effectively collaborate with design, engineering, manufacturing, and service teams.
• Ability to effectively prioritize and advance customer issues, as required.
• Ability to multi-task and perform effectively under pressure.

Compensation: $60,000-80,000 (DOE)

Learn More about Nayax

Lynkwell is creating an integrated energy ecosystem that not only allows stakeholders to participate in the clean energy revolution but to thrive in it. Lynkwell is the entry point to mobility and energy management for businesses, fleets, partners, utilities, and drivers alike.

Lynkwell was acquired by Nayax (NASDAQ NYAX) in 2025 and has been merged into the company's product portfolio.

Nayax Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.