Business Development Representative - CCA

Business Development Representative – Caribbean Central America Our CCA (Caribbean Central America) Organization is looking for a Business Development Representative responsible for maintaining customer relationships, driving vendor initiatives, supporting partner enablement activities, and managing vendor pipelines. The role acts as a subject matter expert on products and programs for the sales organization and focuses on the growth and enablement of partners through outbound calls, lead follow‑up, deal closure, partner account profiling, and relationship expansion. Key Responsibilities Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues. Provide excellent customer service and support, serving as a primary point of contact for customer consultations. Collaborate with vendors to develop and execute strategic initiatives that drive business growth. Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge. Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle. Coordinate with internal teams to ensure timely follow‑up and accurate reporting on vendor‑related activities. Develop in‑depth knowledge of vendor products, programs, and industry trends. Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization. Analyze data and metrics to identify areas for improvement and implement strategies to drive results. Use creative problem solving and technical knowledge to configure, price, quote, and process requests for hardware, software, and service. Provide education and technical guidance for product alternatives, cross‑reference assistance, and support to the customer. Actively participate in the sales team customer account planning and review process. Conduct customer consultations and provide vendor training as a subject‑matter expert. May attend industry‑specific business training from vendors. Perform other additional duties as assigned. Required Qualifications High School Diploma required. 1+ years of relevant work experience. Proficient in English (level B1 or higher) required. Strong understanding of sales processes, procedures, and terminology. Ability to follow instructions, operate common office equipment, and perform accurate data entry. Proficient in basic mathematical calculations and possesses complex problem‑solving, critical thinking, and decision‑making skills. Excellent verbal and written communication skills in English and local languages, including formal presentations and negotiation abilities. Demonstrated ability to collaborate effectively with diverse individuals and promote/sell ideas persuasively. Strong organizational and time management skills, with a commitment to task completion. Adaptability to change and ability to perform well under pressure. Upholds social, ethical, and organizational standards with a commitment to confidentiality. Skilled multitasker with strong relationship‑building skills and empathy. Comfortable with prolonged phone use and extended periods of immobility, standing, or walking. Quick learner with proficiency in new systems and technology, including intermediate computer skills. Preferred Qualifications Degree in Business, Marketing, Project Management, or related fields. Willingness to travel. Working Conditions Professional office environment (hybrid). Occasional non‑standard work hours or overtime as business requires. Represents the company to the customer and the customer to the company in all sales‑oriented activities. Benefits Elective benefits tailored to your country. Career growth programs, leadership and professional development courses. Health, financial, and well‑being programs through global Life Empowerment Assistance Program. Diversity, equity and inclusion initiatives across the organization. Global networking and peer‑led community activities. Apply even if you don’t meet every requirement. We are an equal‑opportunity employer and are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E‑Verify company. #J-18808-Ljbffr TD SYNNEX North America