Senior Vice President, Client Management

Job Description

Influential is an AI social data and conversion technology, as well as a Developer Partner of IBM Watson and a Facebook Marketing Partner. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and YouTube for Fortune 500 brands including Walmart, McDonald's, Pepsi, Nestlé, General Mills, Toyota, Samsung, Sony Pictures and many more. Influential is the only company that can track deterministic one-to-one in-store foot traffic and sales attribution from paid influencer posts, as well as TV tune-in lift and attribution. Influential is a strategic partner of WME and Oracle's Moat and has offices in Beverly Hills, New York City, and Las Vegas. (

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The role of SVP, Client Management serves as the leader across a cross functional team, creating a comprehensive process, operational excellence and managerial oversight to deliver best-in-class creator branded content for a high profile client in the retail space.

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The client management team is responsible for collaborating to build strong agency leadership and client relationships resulting in growth through campaign success, innovation, and development of opportunistic ideas. The SVP, Client Management lead will partner with client leads, Influential department leads and Influential internal sales team to unlock opportunities and drive campaign success.

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Key responsibilities include:

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• Partnering with Influential discipline leads to ensuring teams have appropriate staffing allocation across capabilities in strategy & analytics, performance media, creator, etc.
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• Lead in the profitability for the portfolio
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• Ensure team is trained on all aspects of Influential ways of working and client management processes
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• Implement training and development with action plans for each employee on team
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• Have a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day work
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• Develop and lead client reviews, QBRs, milestone campaigns in support of excellence
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• Monitor and track client's performance objectives for all their existing initiatives to ensure program goals are being met/exceeded
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• Work with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communication
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• Ensure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each month
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• Stay apprised of industry trends and client verticals
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Being a Senior Vice President, Client Solutions requires:

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• 10+ years of experience working in a digital or advertising environment required
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• Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution
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• Experience and/or aptitude for working in a startup environment
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• Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion
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• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
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• Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team
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• Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube
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• Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space
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Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

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Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

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If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on ziprecruiter.com.

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All your information will be kept confidential according to EEO guidelines.