Call Center Coordinator

Mission Driven, Community Focused Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for underrepresented students. CDU is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods. The Student Center Coordinator serves as the primary point of contact for the CDU Student Center. The SCC will provide administrative front desk support and will perform a variety of clerical duties including greeting guests, answering phone calls, answering student related questions, general inquiries, scheduling meetings for department personnel, and preparing documentation and/or other related materials for department personnel. This position plays a crucial role in creating a welcoming and efficient environment while supporting various departments and student services. Essential Duties and Responsibilities: Provide administrative support to Units within the Division of Student Affairs Greet people entering the building, answering any questions, providing direction, and alerting staff when someone is there to meet or visit them Serve as the first point of contact for current and prospective students, faculty, staff, and visitors Coordinate with multiple departments to ensure seamless delivery of student services and support Maintain and organize digital and physical filing systems, ensuring accurate record-keeping and data management Provide comprehensive information about academic programs, application processes, and student services Manage multi-line phone system, directing calls and messages appropriately while maintaining professional communication standards Facilitate student inquiries and requests, connecting them with appropriate resources and departments Create and maintain a welcoming environment for all visitors to the Student Center Oversee the building access log system and monitor visitor traffic Maintain inventory of Student Center supplies and equipment, managing procurement requests Ensure reception area and common spaces remain professional and welcoming Provide administrative support to the Division of Student Affairs and other Student Center departments Utilize university software systems for data entry, record-keeping, and communication Maintain proficiency in relevant university technologies and platforms Provide support to the OSL team as needed for administrative duties, events, and workshops Perform other duties as assigned. Qualifications/Requirements: EDUCATION: Regionally accredited bachelor's degree and/or equivalent of combined education and experience in the related field. EXPERIENCE: 3+ years' experience in an education, or University program. Proficiency in Microsoft Office Suite and database management Excellent verbal and written communication skills Strong organizational and multi-tasking abilities KNOWLEDGE/ABILITY/SKILLS: Ability to analyze and solve problems. Ability to multi-task Ability to communicate effectively, both verbally and in writing. Ability to gather data, compile information, and prepare reports. Detail oriented. Skills in organizing resources and establishing priorities PC proficient with working knowledge of PowerPoint, Access, and Word COMPENSATION: $25 - $29 per hour COMPLEXITY: The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping. Frequent standing. Constant walking, sitting, climbing, reaching high/low levels, finger movement, feeling, speaking clearly, hearing conversationally, and seeing far and near. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally required to work in confined space. Position is on-site unless specific authorization from the manager MENTAL DEMANDS: The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent work on a variety of unrelated tasks. Constant calculating interrupted work, work on a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity. SPECIAL REQUIREMENTS: Ability to work effectively with a diverse community. COVID-19 Vaccination : As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. As a condition of enrollment and employment, proof of the newest COVID-19 booster will be required for CDU students, faculty, and staff entry to the CDU campus. Please note that vaccination requirements may change as our Federal, State, and local public health laws change. Requests for disability and religious accommodations from faculty and staff will be evaluated consistent with the law and University policies and procedures. EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.