Federal Services Operations Support Specialist

Role Description

Allied Universal® is hiring a Federal Services Operations Support Specialist. The Federal Services Operations Support Specialist provides centralized administrative and operational support for Allied Universal’s federal subcontract programs. This position is responsible for coordinating scheduling support activities, payroll administration support, workforce reporting, travel coordination, and operational documentation processes.

The Operations Support Specialist functions as an internal administrative resource supporting program leadership, field operations, payroll, recruiting, and human resources. The position does not directly supervise field personnel or manage client-facing security operations, but instead focuses on process coordination, reporting accuracy, workforce administration, and operational support functions necessary for efficient program execution.

Responsibilities

• Schedule and Workforce Management
  • Coordinate advanced scheduling activities in WinTeam to support contract staffing requirements
  • Process schedule adjustments and maintain schedule documentation within established timelines
  • Review weekly scheduling activity reports for completeness and accuracy
  • Track staffing vacancies and communicate open positions to recruiting personnel
  • Monitor employee time-off requests and maintain related scheduling records
  • Maintain workforce tracking logs, scheduling spreadsheets, and related administrative documentation
• Payroll and Timekeeping Administration
  • Research and process payroll correction requests in coordination with payroll and field management
  • Audit timekeeping records and scheduling entries to identify discrepancies requiring correction
  • Track and document payroll adjustments, employee pay issues, and related follow-up actions
  • Support weekly payroll processing activities by validating workforce data and schedule alignment
  • Maintain organized payroll and reimbursement documentation in accordance with company procedures
• Reporting and Operational Analysis
  • Consolidate weekly operational variance reports across assigned federal programs
  • Prepare recurring workforce and scheduling reports for program leadership review
  • Maintain operational reporting repositories and administrative records
  • Support audit preparation and compliance documentation activities
  • Assist with onboarding coordination and administrative processing activities
• Travel and Administrative Support
  • Process mileage reimbursements in accordance with company policy
  • Coordinate travel arrangements for program personnel, ensuring compliance with company and contract requirements
  • Support onboarding coordination and administrative processes in partnership with recruiting and HR
• Cross-Functional Coordination
  • Coordinate with payroll, recruiting, human resources, and operations personnel regarding administrative support matters
  • Provide administrative support for program mobilizations, transitions, and special projects
  • Assist with process standardization and workflow improvement initiatives
• Compliance and Data Security
  • Ensure all activities are performed in accordance with contractual requirements, company policies, and federal standards
  • Safeguard Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
  • Maintain strict adherence to documentation, reporting, and recordkeeping requirements

Qualifications

• High school diploma or equivalent
• United States Citizenship (as required for government contract compliance)
• Valid driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
• Minimum of three (3) years of experience in operations support, workforce management, scheduling, payroll administration, or related field
• Work experience in successfully building and developing teams
• Proficiency in Microsoft Office and workforce management systems (WinTeam preferred)
• Strong analytical and problem-solving skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Effective oral and written communication skills
• Ability to handle sensitive information with discretion
• Strong organizational and time management skills

Preferred Qualifications

• Experience supporting federal government contracts or subcontractor programs
• Familiarity with labor tracking, scheduling analytics, and variance reporting
• Knowledge of security services or protective services operations
• College degree in Business Administration, Criminal Justice, or related field

Benefits

• Pay rate: $25.50 per hour
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Company Description

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: