Service Sales Manager

Job Description

Job Description

Are you a proven sales leader with a passion for developing high-performing teams and driving profitable growth? Do you thrive on building strategy, coaching sales professionals, and creating a culture of accountability and success?

Polk Mechanical Company, a leader in high-performance mechanical services and exceptional customer service, is experiencing continued growth across Texas. We are seeking a Service Sales Manager to lead our Service Sales team, develop strategic growth initiatives, and drive revenue across HVAC, Plumbing, Fire Protection and Dock & Door for service repairs, maintenance agreements, equipment replacements, and retrofit projects.

This is an opportunity to make a significant impact by leading a talented sales organization while partnering with operations to deliver an exceptional customer experience.

Position Summary

Reporting directly to the Vice President of Service , the Service Sales Manager is responsible for leading, developing, and growing the Service Sales team. This role oversees sales strategy, team performance, forecasting, customer relationship management, and market expansion while ensuring sales objectives align with company goals.

Key responsibilities include:

• This is a state wide position out of DFW area but travel will be required to Austin and Houston. You should plan on a week a month in each area out of DFW.
• Lead, coach, mentor, and develop a team of Service Sales Account Managers to maximize individual and team performance.
• Develop and execute strategic sales plans to achieve monthly, quarterly, and annual revenue and profitability goals.
• Drive growth in Preventative Maintenance Agreements, Equipment Replacements, Retrofits, Building Automation, Inspections and other service offerings.
• Develop key relationships with Polk Construction to support cross selling opportunities
• Establish sales goals, KPIs, and performance metrics while maintaining accountability throughout the sales organization.
• Conduct regular ride-alongs, coaching sessions, and performance reviews to develop sales talent.
• Recruit, hire, onboard, and retain top-performing sales professionals.
• Work closely with Service Operations, Project Management, Estimating, and Executive Leadership to ensure seamless project execution and customer satisfaction.
• Develop key customer relationships and participate in high-level sales presentations and negotiations.
• Analyze market trends, competitive activity, and customer needs to identify new business opportunities.
• Review sales pipeline, forecasting, CRM activity, and reporting to ensure consistent business growth.
• Champion Polk Mechanical's sales process, customer experience standards, and company culture.

What You'll Bring

• 8–15 years of Service Sales experience with demonstrated success growing service revenue.
• 3–5 years of sales leadership or management experience preferred.
• Proven ability to lead, coach, and develop high-performing sales teams.
• Possess a strong understanding of service operations and offering for preventative maintenance agreements, equipment replacement, retrofit projects, and building systems.
• Demonstrated success in developing and executing strategic sales initiatives.
• Experience managing sales forecasting, budgeting, pipeline development, and performance metrics.
• Excellent leadership, communication, presentation, and negotiation skills.
• Ability to build relationships with executive-level customers and key stakeholders.
• Strong analytical and business planning skills.
• Proficiency with CRM systems, Microsoft Office, and sales reporting tools.
• Valid driver's license with the ability to travel throughout assigned territories.

Why Join Our Team

At Polk Mechanical, you'll have the opportunity to lead a growing sales organization while helping shape the future of our Service Division. We invest in our people, provide opportunities for career advancement, and foster a culture built on integrity, accountability, and performance.

As our Service Sales Manager, you'll play a critical role in driving growth, mentoring future leaders, and contributing to the long-term success of the company.

Qualifications

Experience

Required

• 8–15 years of HVAC Service Sales experience
• 3+ years leading or managing sales teams
• Proven record of achieving and exceeding sales growth targets
• Experience with HVAC preventative maintenance sales, equipment replacement, and retrofit opportunities

Preferred

• Bachelor's degree in Business, Marketing, Engineering, Construction Management, or related field
• Experience leading multi-market or regional sales teams
• Knowledge of Salesforce or similar CRM platforms

This version positions the role as a true people leader responsible for sales strategy, coaching, forecasting, recruiting, and overall revenue growth, while keeping the Service Sales Account Managers focused on direct customer sales and account development.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you willing to travel to Austin and Houston at least one week a month? This is Required

Experience:

• Commercial Service Sales: 10 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person