Administrative Assistant

Operations Specialist

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

The Operations Specialist

The Operations Specialist provides administrative support in the day-to-day coordination, development and execution of strategies that drive growth and improvement in the critical area of account retention, carrier management and client service development. The Operations Specialist participates in variety of projects based on the needs of the business.

A Glimpse Into Your Day

• Works closely with operational leadership to coordinate strategies and manage employee efficiency and client delivery.
• Provides administrative support to help streamline day-to-day business operations.
• Assists with project communication and documentation regarding status of projects.
• Assists with overseeing and management of tasks related to project completion.
• Helps drive company-wide programs and processes.
• Helps to identify training needs and provides input on training approaches and content.
• Provides customer or client service as needed.
• Assists in the review, revision and implementation of departmental procedures and workflows to keep pace with technology advancements, industry or market changes and/or compliance related issues.
• Under the direction of Operations Leadership assists with training and cross training platforms on applicable agency management systems.
• Collaborates with Operational Leadership to facilitate the execution of new and updated contracts for carrier appointments.
• Performs other projects, duties, and tasks, as assigned.

What Success Looks Like In This Role

• High School Diploma or its equivalent required. Four year degree preferred.
• 3 years' experience in the insurance industry or other related field. Excellent written and verbal communications skills are required to maintain effective relationships with clients, team members, production staff, carriers, vendors and others.
• Experience with insurance markets, products, services, insurance ratings and underwriting procedures preferred.
• Advanced skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.
• Self-motivated with a high level of drive, energy, persistence and initiative. Is proactive, committed, has high standards, achievement oriented, does what it takes to get the job done.
• Must be able to understand written and oral communications and interpret information written within policies.
• Ability to work independently with limited daily supervision and to work effectively in a team environment.
• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
• Enthusiastic, dependable, highly motivated and detail oriented.
• Hands-on, open minded, proactive team player.
• Customer focused, high integrity, excellent work ethic.
• Excellent customer service skills are a must.
• Willingness to adhere to all principles of confidentiality.
• Valid Driver's License may be required depending on location.

Why Choose Relation?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$15.38 - $39.90