Business Process Analyst

Title: Business Process Analyst

Duration: 6 Months

Location: Memphis, TN/Hybrid (Tuesday/Wednesday/Thursday)

Job Summary:

We are seeking a highly motivated and detail-oriented professional to join our HAFS Global Transformation team in a hybrid capacity based in Memphis, TN. This role plays a critical part in supporting large-scale transformation initiatives across a global scope, working at the intersection of process improvement, project governance, and emerging technology adoption. The ideal candidate brings strong analytical capabilities, exceptional organizational skills, and a collaborative mindset to help drive meaningful change across the organization. This is an exciting opportunity to contribute to high-visibility programs that shape the future of global finance and shared services operations.

Responsibilities:

- Support continuous improvement initiatives across assigned Towers by partnering with team members to gather requirements, document current-state and future-state processes, and track implementation progress

- Assist in the development, maintenance, and monitoring of project plans, deliverables, timelines, financials, risks, issues, and action items

- Manage and document the project life cycle, including intake, planning, execution, testing, change management, governance, and post-implementation support activities

- Maintain project artifacts, trackers, meeting materials, status updates, process documentation, and decision logs to support strong program governance

- Support governance and integrity of project documentation using SharePoint and related tools

- Assist with AI platform testing, use case documentation, training materials, and adoption tracking in partnership with Transformation team members and business stakeholders

- Analyze project data, resource information, and status reporting inputs to identify trends, risks, dependencies, and opportunities for improved execution

- Support preparation of leadership updates, steering committee materials, presentations, dashboards, and other Transformation Program communications

- Help document, escalate, and monitor risks and issues in partnership with the business and Transformation leadership

Skills:

- Strong analytical skills with the ability to interpret project data and identify actionable insights

- Excellent written and verbal communication skills, including the ability to prepare clear and concise materials for senior leadership audiences

- Demonstrated ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment

- Proficiency in project documentation, process mapping, and lifecycle management

- Experience supporting AI platform testing, use case development, or technology adoption initiatives is a plus

- Strong attention to detail and commitment to maintaining accurate and organized project records

- Ability to collaborate effectively with cross-functional teams and stakeholders at various levels of the organization

- Familiarity with program governance frameworks, risk management practices, and change management principles

Qualifications:

- 1+ years of experience in a business analyst, project coordinator, or related role within a large, complex organization

- Prior experience supporting transformation, shared services, or finance projects preferred

- 1+ years experience working with SharePoint or similar document management and collaboration platforms

- Demonstrated experience preparing senior-level presentations, dashboards, and status reporting materials

- Bachelor's degree in Business Administration, Finance, Information Systems, or a related field preferred

- Project Management Professional (PMP) certification or equivalent is preferred