Manager, Project Management Office

Role Description

The Manager of the Project Management Organization (PMO) will lead a team of Project Managers responsible for delivering successful projects across multiple product lines. This role combines leadership, operational excellence, and cross-functional collaboration to ensure smooth project execution, effective sales-to-services transitions, and high customer satisfaction. The ideal candidate will have strong project management experience, proven leadership skills, and a background in supporting sales teams.

Key Responsibilities

• Team Leadership & Development
  • Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes.
  • Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes.
• Sales Enablement & SOW Support
  • Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW).
  • Provide guidance on project feasibility, timelines, and resource planning during the sales cycle.
  • Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature.
  • Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team.
  • Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features.
• Product and Development Support
  • Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback.
  • Escalate product functionality that would enable closing a sale or putting a go-live at risk.
• Operational Responsibilities
  • Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization.
  • Oversee operational processes for multiple product lines, including project setups in project management tools.
  • Coordinate sales-to-services transitions to ensure seamless handoff and customer experience.
  • Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction.
  • Maintain client satisfaction surveys for post implementation clients.
  • Help to coordinate with Customer Success and Support teams with project transitions.
  • Create monthly status reports and assist in the creation of board reports quarterly.
  • Be responsible for monthly and quarterly utilization and productivity reporting.

Qualifications

• Bachelor’s degree in Business, Project Management, or related field.
• Minimum 6+ years of project management experience, with at least 3 years in a leadership role.
• Experience working closely with Sales teams and supporting sales enablement processes.
• Experience working with Smartsheet; certification in Smartsheet preferred.

Requirements

• Must be exceptional Project Manager in their own right.
• Strong understanding of project management methodologies (PMP or similar certification preferred).
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple priorities across diverse product lines.
• Proficiency in project management tools and CRM systems.

Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.