SSO Receptionist (Remote)

Job Description

Job Description

Job Summary:

The Self Service Office (SSO) receptionist is responsible for assisting customers at Self Service Office locations.  An SSO receptionist should have the ability of learning a basic knowledge of Bureau of Motor Vehicles (BMV) operations and be skilled in face-to-face communications.  The location for this position will be the Michigan City , Indiana BMV location, and the candidate must be in a commutable distance to this location. This is a part-time position at 20-24 hours per week.

Duties and Responsibilities:  

• Greet customers at this Self Service Office (SSO) location.
• Direct customers to appropriate services.
• Assist customers with transactions.
• Maintain a good working relationship with Bureau of Motor Vehicles (BMV) staff.
• Research and troubleshoot any errors with customer care and the Self Service Terminal staff.
• Report ongoing issues to the Self Service Office (SSO) Staff Supervisor.
• Perform other duties as assigned.

Education and Experience:  

• Proven work history.
• Ability to learn the basic understanding of Bureau of Motor Vehicle operations.
• Excellent written and verbal communication skills.
• Strong organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office and Excel.

Work Environment: 

• Customer facing position with moderate noise levels.
• Employee will work in location with heavy customer traffic and interactions with the public.
• Employee will work with self service terminals (kiosks) and use telephone to call support if issues arise with the machine during normal use by the customers.

Physical Demands:

• Must be able to remain standing for extended periods.
• Regular use of a computer and other office machinery, such as printers and touch screens.
• Occasional movement around the office.
• Frequent communication via telephone.

 
Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization.  And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.