Bus Continuity Consultant

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. This job is responsible for consulting on corporate business continuity topics with clients. Key responsibilities include recommending and implementing solutions that protect the bank's assets and participating or leading business continuity initiatives and ongoing process activities such as scenario analysis, plan development, testing, event management, and progress reporting/measurement. The role also includes providing subject‑matter consulting support in audit and regulatory matters as needed, as well as active incident monitoring and event response support for Global Operations businesses across India, US and UK. Responsibilities Actively support the team to triage significant multi‑FLU events, leveraging key support tools and references to ensure understanding and effective communication of potential impact to customers/clients experience, processes and/or other significant business disruption. Provide support during a full assigned 8‑hour shift for consistent event monitoring coverage. Provide on‑call support for rotating weekends and holidays as needed. Drive results by effectively consulting with business partners during event response, ensuring all stakeholders are accountable for post‑event results. Support timely and accurate business communications, ensuring documentation of the incident is accurate. Use sound judgment to elevate incidents to senior leadership when required. Represent incidents in operational status and incident review meetings, as well as post‑problem review and incident follow‑up. Interact effectively with teammates, management and partners and work with a sense of urgency. Conduct current‑state risk‑based assessments to develop business continuity management strategies and monitor the effectiveness following implementation of the plan. Evaluate the performance of plans, processes, and programs at the assigned organizational level, assessing progress toward identified objectives. Help implement, monitor, and modify procedures for effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events. Identify, validate, and elevate significant business continuity events to senior management. Partner closely with management, compliance and other control partners to develop strategies and capabilities to strengthen the program. Identify issues and/or control improvements as opportunities are identified. Provide subject‑matter support in audit and regulatory matters as needed. Ensure collaboration and partnership with all domestic and regional partners. Help coordinate efforts to address and mitigate impact of unexpected business disruptions, helping to ensure minimal impacts to clients and customers. Required Skills Strong oral and written communication skills, including editing skills and the ability to communicate effectively with diverse audiences including executive and senior leadership. Ability to rapidly shift priorities in a matrixed and changing environment to provide appropriate support based on impact level. 5+ years of experience in incident response, crisis response or business continuity. Strong analytical skills with the ability to collect, organize, and analyze information quickly. Demonstrated problem‑solving skills and ability to manage tasks independently with full follow‑through. Highly motivated, proactive, and self‑starter with strong sense of ownership and the ability to execute plans without daily oversight. Exceptional attention to detail and accuracy in documentation and reporting. Desired Skills Thrives in high‑pressure, time‑sensitive situations. Maintains composure and clarity when managing multiple priorities. Demonstrates strong problem‑solving skills and sound judgment. Highly organized with a relentless focus on detail and quality. Technical Skills Active Listening Adaptability Attention to Detail Critical Thinking Data Collection and Entry Collaboration Continuous Improvement Issue Management Record Keeping Written Communications Business Continuity Management Data Management Data and Trend Analysis Policies, Procedures, and Guidelines Management Process Simplification Shift 1st shift (United States of America) Hours per Week 40 #J-18808-Ljbffr Bank of America