Administrative Assistant

SERVPRO of Alamo Heights Administrative Assistant Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”! We’re seeking someone who is great on the phone, has excellent analytical skills, and is a serious multi‑tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Primary Responsibilities Complete internal job file quality reviews Answer phone calls on a multiline system Prepare estimates and billing invoices for customers and insurances Coordinate crew and job scheduling Customer contact follow up Note taking and transferring within systems Perform basic accounting functions such as A/P, A/R Office administrative duties such as preparing email and written correspondence Perform detailed and accurate data entry Assist other departments, as needed On call 1 week per month required Position Requirements 2+ years of administrative or office‑related experience Experience with billing, quality assurance, and scheduling a plus Experience in Reconstruction and Water mitigation a plus Possess polite, confident, and excellent customer service skills, including listening and questioning skills Excellent organizational skills and strong attention to detail Capability to work in a fast‑paced, team‑oriented office environment Proficient in Microsoft Office (i.e., Outlook, Word, Excel) Ability to learn new software, including Xactimate and proprietary software Minimum of HSD/GED Able to successfully complete a background check subject to applicable law Hours 40 hours/week, flexible to work overtime when required, especially during storm On‑call required Vary between 7 a.m. and 7 p.m. Pay Rate Competitive pay based on experience SERVPRO of Alamo Heights is an EOE M/F/D/V employer Each SERVPRO Franchise is Independently Owned and Operated. Revised 02.21 #J-18808-Ljbffr