Product Manager in Washington, DC, for our Direct client

Product Manager in Washington, DC, for our Direct client | Washington, District of Columbia, United States
Indotronix is seeking a Product Manager in Washington, DC, for our Direct client

Position: Product Manager


Location: Washington, DC


Duration: 6 Months with possible extension


USC

Background:


We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization and roadmap of our enterprise workflow management platform. This role will partner with teams across the client to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs.

The candidate shall also demonstrate the below knowledge and experience:
• Minimum 6 years of direct product management experience. Three of which are managing enterprise platforms. Candidates with only program or project management experience need not apply.
• Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making
• Expertise in stakeholder management
• Proficiency in user story writing and backlog management.
• Experience with Agile/Scrum delivery methodologies
• Proven experience delivering user centric workflow management solutions and experiences.
• Deep understanding of ITSM principles and frameworks
• Experience managing helpdesk/service desk operations and workflows.
• Knowledge of change management and incident management processes.
• Experience working with ServiceNow.

The Contractor shall deliver, but not limited to, the following:
• Manage the end-to-end product strategy and roadmap for the platform
• Partner with teams to define and deliver core foundational workflows and capabilities for ITSM
• Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and priorities
• Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant solutions
• Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes
• Balance short term delivery with long term platform strategy to support scalable solutions
• Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback
• Communicate product vision, progress, and tradeoffs clearly to both technical and non technical stakeholders

Interview Process:


Selected candidates will participate in a phone screening. Those that pass the phone screening may be invited to an in-person interview. The use of video conference tools (e.g., MS Teams or WebEx) can be used in accordance with agency guidelines.

Indotronix Commitment: A Safe and Inclusive Workplace" - Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.


We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.


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Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.


Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers


Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts - a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.


Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.