GOVERNMENT ANALYST II

Requisition No: 883460


Agency: Elder Affairs

Working Title: GOVERNMENT ANALYST II - 65000335

Pay Plan: Career Service

Position Number: 65000335


Salary: $4,458.34 MONTHLY


Posting Closing Date: 09/11/2026


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DEPARTMENT OF ELDER AFFAIRS

DIVISION OF ELDER OPPORTUNITIES

*****INTERNAL*****

POSITION OVERVIEW AND RESPONSIBILITIES:

This position serves a dual role, combining contract management and oversight responsibilities for the Department's Memory Disorder Clinics (MDC), Florida Brain Bank, and related ADRD initiatives with direct care navigation services for individuals living with Alzheimer's disease and related dementias (ADRD) and their caregivers. The position requires strong knowledge of ADRD services, resources, contract management, relationship building, and person- and family-centered care.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $53,500.08, annually.

DUTIES AND RESPONSIBILITIES:

Contract Management and Program Oversight

• Serve as Contract Manager for the Department's Memory Disorder Clinics (MDC), Florida Brain Bank, and Alzheimer's disease and related dementia (ADRD) projects. Monitor and administer assigned contracts to ensure compliance with Section 287.058(1)(e), Florida Statutes, and all applicable federal and state laws, rules, policies, procedures, and Department requirements.
• Ensure that contract deliverables are quantifiable, measurable, and verifiable and that deliverables are received, reviewed, and accepted in writing prior to payment, as required. Monitor contractor performance, provide technical assistance as appropriate, and ensure that contract activities and deliverables are completed in accordance with established timelines and requirements.
• Maintain complete and accurate contract files in accordance with Department policies, including required documentation in SharePoint and other designated systems. Collaborate with Contract Administration, Finance and Accounting, the Monitoring Unit, and other Department staff to ensure all contract requirements, deadlines, amendments, payments, and reporting obligations are met.
• Process invoices, requests for advancements, and other contract-related documentation. Track surplus and deficit reports, eCIRTs, and other relevant contract and program data.
• Maintain continuing professional education and training in the contracting process as deemed appropriate by the Department, including an annual review of the Department of Financial Services' Contract Manual and any applicable updates. Maintain up-to-date knowledge of federal and state laws, rules, policies, and procedures pertaining to assigned programs and contract management responsibilities.
• Maintain current knowledge of legislative, policy, research, and programmatic developments related to Alzheimer's disease and related dementias, including issues affecting the Memory Disorder Clinics, Florida Brain Bank, Alzheimer's Disease Advisory Committee (ADAC), Dementia Care and Cure Initiative (DCCI), and other Department initiatives. Assist with related Department initiatives and review and edit materials for dissemination both within and outside the Department.
• Prepare for and host quarterly meetings with MDC clinics.

Care Navigation and Direct Client Support

• Provide direct education, guidance, and ongoing support to individuals living with Alzheimer's disease and related dementias (ADRD), their families, and caregivers to assist them in obtaining appropriate medical care, community-based services, and other supports necessary to promote optimal care and quality of life.
• Develop and maintain trusted, ongoing relationships with caregiving families and provide case management-style care navigation services. Consultations may include the development of individualized care plans, identification of available resources, follow-up with families, problem-solving, and coordination with appropriate providers and organizations.
• Provide timely and compassionate support to families by phone, email, and other appropriate methods. Practice empathetic listening, validation techniques, and person- and family-centered approaches while maintaining confidentiality and accurate documentation of all interactions.
• Maintain high-level knowledge of ADRD resources and services within the assigned Planning and Service Area, as well as statewide and national programs and services available to individuals living with ADRD and their caregivers. Support and provide information regarding broader Department services that impact family caregiving, including the Elder Helpline, Memory Disorder Clinics, and other available programs and resources.
• Remain knowledgeable and current regarding emerging ADRD research findings, evidence-based practices, national and state initiatives, and rules and regulations affecting ADRD care. Continuously enhance professional knowledge, skills, and abilities through education, training, seminars, workshops, and review of relevant policies and procedures.
• Serve as a resource and consultant to Department staff and external partners regarding ADRD services and resources within the assigned region. Engage regularly with the Department's Dementia Director, Professional Review Team, and other Care Navigators to promote collaboration, consistency, and high-quality service delivery.
• Participate in pilot programs and special projects involving collaborative efforts to improve the assessment, coordination, and delivery of services for individuals living with ADRD and their caregivers.

Relationship Building and Network Development

• Develop and maintain collaborative relationships with key partners, organizations, and stakeholders serving individuals living with ADRD and their families. Work collaboratively with the Dementia Care and Cure Initiative (DCCI) Task Forces and other local, state, and national partners to strengthen the network of available ADRD resources and supports.
• Collaborate with organizations and entities including, but not limited to, the Agency for Health Care Administration, Department of Health, Department of Children and Families, Florida's Memory Disorder Clinics, Florida Brain Bank, Alzheimer's Association, AARP, Aging and Disability Resource Centers, and other community partners.
• Support the Department's statewide age-friendly and dementia-capable efforts by participating in meetings, committees, presentations, conferences, and other outreach opportunities as assigned. Assist in educating communities and partners regarding the Department's ADRD initiatives, including the Memory Disorder Clinics, Florida Brain Bank, DCCI, ADAC, and other related efforts.
• Develop and maintain relationships with existing and potential partners by attending council and committee meetings, participating in speaking engagements, and sharing information and resources with individuals and organizations interested in active aging, aging in place, dementia-capable communities, and programs that support the mission and vision of the Department.

Strategic Planning, Continuous Improvement, and Performance

• Proactively identify gaps in ADRD services, resources, and programs within the assigned region and statewide. Work collaboratively with Department leadership, internal staff, and external stakeholders to identify and address short- and long-term needs and opportunities for improvement.
• Provide feedback and information gained through direct interaction with families and community partners to help inform future program development, service delivery improvements, policy considerations, and Department initiatives.
• Throughout all assigned responsibilities, meet established measurable outcomes, timelines, benchmarks, and performance expectations. Assist in tracking individual and team progress toward established goals and support adherence to best practices, policies, and procedures.
• Ensure a high level of responsiveness, follow-through, record-keeping, communication, and problem-solving across both contract management and care navigation responsibilities. This position combines administrative oversight, direct client support, and cross-functional collaboration to promote high-quality, client-centered services and strengthen Florida's ADRD system of care.

This position reports to the Florida Alzheimer's Center of Excellence Manager and Dementia Director. The incumbent will be based out of Department Headquarters in Tallahassee and may work remotely within the assigned territory, as authorized. The position will engage regularly with the Dementia Director, Professional Review Team, Care Navigator team, contract providers, and other Department staff and external stakeholders.

Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Alzheimer's disease and related dementias (ADRD), including disease progression, symptoms, caregiving challenges, and the needs of individuals living with dementia and their families.
• Person-centered and family-centered approaches to care navigation and service delivery.
• Community-based services, long-term care systems, health care resources, and supports available to older adults, individuals living with ADRD, and family caregivers.
• Florida's aging network and ADRD service delivery system, including Aging and Disability Resource Centers, Memory Disorder Clinics, the Florida Brain Bank, Dementia Care and Cure Initiative, Alzheimer's Disease Advisory Committee, and other relevant state and community resources.
• Care navigation, case management principles, resource referral, service coordination, and follow-up practices.
• Effective communication techniques, including empathetic listening, validation, and communicating with individuals and families experiencing complex or stressful circumstances.
• Current and emerging research, evidence-based practices, and national and state initiatives related to ADRD.
• Federal and state laws, rules, policies, procedures, and guidance applicable to assigned programs and services.
• Florida's contract management requirements, including Section 287.058, Florida Statutes, and applicable Department of Financial Services contracting guidance.
• Contract administration principles, including monitoring contractor performance, reviewing deliverables, processing invoices, maintaining contract documentation, and ensuring compliance with contractual requirements.
• Performance measures, measurable outcomes, benchmarks, and methods for evaluating program and contract effectiveness.
• Applicable confidentiality requirements and ethical standards related to client information and sensitive records.
• State government operations, administrative procedures, and interagency collaboration.
• Principles and practices of relationship building, stakeholder engagement, and partnership development.

Skills in...

• Providing compassionate, professional, and client-centered care navigation to individuals living with ADRD and their families.
• Developing individualized care plans and providing ongoing follow-up and problem-solving support.
• Communicating effectively, both orally and in writing, with individuals, families, health care
• professionals, contractors, government agencies, and community partners.
• Practicing empathetic listening, validation, and effective communication when working with individuals experiencing stress, grief, caregiver burden, or complex care challenges.
• Developing and maintaining productive working relationships with internal and external stakeholders.
• Contract management, including reviewing deliverables, monitoring performance, maintaining documentation, identifying deficiencies, and ensuring compliance with contractual requirements - including obtaining Certified Contract Manager within one year of taking on responsibilities.
• Analyzing reports, data, invoices, performance measures, and other documentation to assess compliance and program effectiveness.
• Organizing, prioritizing, and managing multiple assignments, deadlines, and responsibilities simultaneously.
• Identifying problems, evaluating available information, and developing practical and effective solutions.
• Interpreting and applying laws, rules, policies, procedures, and contractual requirements.
• Preparing clear, concise, and professional correspondence, reports, presentations, and other written materials.
• Facilitating meetings, participating in collaborative workgroups, and representing the Department in professional settings.
• Delivering presentations and providing education to a variety of audiences.
• Maintaining accurate, timely, and confidential records.
• Using data and feedback to identify service gaps and opportunities for program improvement.
• Use of MS Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• SharePoint and other electronic systems for document management, communication, collaboration, and record retention.
• Conducting virtual meetings and providing services through telephone, email, and web-based communication platforms.

Ability to...

• Establish and maintain trusted relationships with individuals living with ADRD, family caregivers, and professional partners.
• Demonstrate empathy, patience, professionalism, and sound judgment when assisting individuals and families experiencing challenging circumstances.
• Work independently while maintaining regular communication and coordination with supervisors and team members.
• Manage a caseload of ongoing care navigation clients while maintaining timely follow-up and accurate documentation.
• Balance direct client service responsibilities with contract management, administrative, and programmatic responsibilities.
• Exercise discretion and maintain confidentiality when handling sensitive client, program, and contract information.
• Analyze complex situations and identify appropriate resources, services, and solutions.
• Remain current on ADRD research, best practices, programs, and resources.
• Learn and maintain knowledge of resources available within an assigned Planning and Service Area and throughout the state.
• Interpret and apply complex laws, rules, policies, procedures, contracts, and technical guidance.
• Monitor contractor performance and identify potential compliance concerns or deficiencies.
• Review and evaluate contract deliverables for completeness, accuracy, and compliance with established requirements.
• Establish priorities, manage competing deadlines, and adapt to changing workload demands.
• Exercise initiative and proactively identify gaps in services, resources, and systems of care.
• Work collaboratively across divisions, agencies, organizations, and professional disciplines.
• Communicate complex information clearly and effectively to diverse audiences.
• Represent the Department professionally at meetings, conferences, community events, and other public forums.
• Travel within the assigned territory and throughout the state, as required.
• Work remotely and effectively utilize technology to maintain communication, productivity, and service delivery.
• Collect, organize, analyze, and maintain information necessary to evaluate progress toward established goals, metrics, and performance benchmarks.

Use of Equipment

• Computer or laptop, including use of standard operating systems and Department-approved software applications.
• Multi-line telephone system, cellular telephone, and other telecommunications equipment.
• Video conferencing and virtual meeting platforms.
• Standard office equipment, including printers, scanners, copiers, and related peripheral devices.
• Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
• SharePoint and other Department-approved electronic document management and collaboration systems.
• Electronic databases, case management systems, contract management systems, and other data tracking platforms as assigned.
• Internet-based research tools and online resource directories.
• Audio-visual and presentation equipment, including projectors and presentation displays, as needed for training, education, and public speaking engagements.

REQUIREMENTS:

• B.S. or B.A. degree from an accredited university or college.
• Valid Florida Drivers' License.
• Florida Certified Contract Manager (FCCM) certification is required.
• Travel is required 15%-25%.
• Operates motor vehicle.
• All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of any vehicle while performing State business. Overnight travel may be required.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement "See Resume" in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
• If claiming Veteran's Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at View phone number on click.appcast.io.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at View phone number on click.appcast.io . Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee's I-9 Form to confirm work eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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