eCommerce Manager

eCommerce Manager Full Time Management Ecommerce, Austin, TX, US Salary Range: $70,000.00 To $74,999.00 Annually The E-commerce Manager oversees online sales, leading teams to list, photograph, and sell donated goods on platforms like ShopGoodwill and eBay, focusing on revenue growth, efficient fulfillment, quality control, inventory management (especially unique items such as vintage/electronics, apparel, books), and customer service to support the mission. Key responsibilities include strategy, operations (pricing strategy, merchandising, shipping), team leadership, data analysis (KPIs), cross‑functional collaboration, and ensuring compliance with standards, all while managing a fast‑paced warehouse environment. Role and Responsibilities Leadership & Team Management: Recruit, train, supervise, and motivate e‑commerce staff; foster a positive, mission‑driven environment. Operations & Fulfillment: Manage daily operations including processing, photography, listing creation, inventory placement, order fulfillment, and shipping. Sales & Merchandising: Drive online revenue, optimize listings (descriptions, photos), research product values (vintage, electronics), and manage online marketplaces (eBay, ShopGoodwill). Performance & Strategy: Analyze key performance indicators (KPIs), set goals, manage budgets, and implement strategies for growth and efficiency. Customer Service: Handle customer inquiries and issues, ensuring high satisfaction and adherence to standards. Inventory & Quality: Ensure proper handling, listing quality, and accuracy for a diverse range of donated items. Collaboration: Work with retail stores, marketing, and other departments to integrate online and offline efforts. Supervisory Responsibility This position has supervisory responsibilities over the retail staff including the Assistant Manager, Retail Supervisor, Merchandise Processors & Sales Associates. Required Skills & Qualifications E‑Commerce platform knowledge (eBay, Amazon, etc.). Strong leadership and team development. Data analysis and performance tracking. Product knowledge (vintage, collectibles, electronics). Fast‑paced warehouse/operations experience (lifting, standing) Associates or Bachelor’s degree preferred. High School Diploma/ G.E.D Equivalent required Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees. Minimum of five (5) years’ experience in retail or equivalent industry. Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment. Full P+L ownership. Proficiency in setting and managing schedules for store staff. Ability to communicate effectively in English, both orally and in writing. Basic math and computer skills. Broad knowledge of the thrift and resale industry and ability to react competitively. Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity. Ability to perform the same functions that direct reports perform. Ability to complete necessary paperwork and reports in a timely and efficient manner. Ability to motivate the team. Valid driver’s license. Ability to exercise good judgment in handling day‑to‑day situations. Physical Requirements Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours per 8-hour shift). Ability to lift 35 pounds frequently. Ability to sit or stand for eight hours. Ability to bend and twist. Moderate noise (i.e., business offices with computers, phone, and printers, light traffic). Ability to work in a confined area. While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required as business demands dictate. Equal Employment Opportunity Statement Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Employment is contingent upon the successful completion of a pre‑employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position. #J-18808-Ljbffr Goodwill Industries of Central Texas