Account Manager

Account ManagerThe Account Manager is responsible for the operational oversight, relationship management, and performance coordination of healthcare providers and partnered nursing home facilities across assigned states. This role ensures seamless implementation of clinical programs, regulatory compliance, provider engagement, and high-quality service delivery. The Account Manager serves as the primary liaison between facilities, providers, support teams, and executive leadership.Support and oversee providers (NPs, RNs, specialty clinicians) across assigned regions.Manage relationships with nursing home leadership (Administrators, DONs, clinical teams)Ensure clinical programs (cardiac rehab, chronic care, phototherapy, etc.) run smoothly.Monitor performance metrics, provider productivity, and documentation compliance.Conduct routine check-ins with facilities; resolve workflow issues quickly.Coordinate onboarding, scheduling, and training.Assist with reporting, audits, and quality assuranceExperience with skilled nursing faculties, long term care, or outpatient clinical programs preferred.2-5+ years' experience in account management, provider relations, or healthcare operations.Strong understanding multi-state healthcare operations.Excellent communication, organization, and relationship building skillsAbility to travel to assigned facilities based on the need of the business. 20 -40% travelProficiency in EM/HER systems. Microsoft Office and reporting dashboards.Highly comfortable managing multiple facilities.Understand provider productivity and quality metrics.Project management skillsAdaptable to change based on the need of the businessDemonstrate ability to lead.Bachelor's DegreeMasters in Healthcare Administration, Business Administration or related fieldStrong Leadership and interpersonal skillsAbility to manage multitask facilities and providers simultaneouslyProblem solving and critical thinkingPerformance oversight and accountabilityTime management and multitaskingDetailed orientated and highly organizedProfessionalism and diplomacyCompany Account, Systems & Equipment RequirementPhysical/Environmental ConditionsOSHAHIPPA Confidentiality and Infection Control ComplianceEqual Opportunity EmployerESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYEREssen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.