Account Manager

Salaried Account Manager - Hospital Security

Location: Marlborough, MA Schedule: Monday - Friday, 8:00AM - 4:00PM Salary: $59,904 annually The Security Account Manager is responsible for the overall leadership, administration, and operational success of security services on-site. This role serves as the primary point of contact for both clients and security personnel, ensuring exceptional service delivery, regulatory compliance, and a safe, secure environment. The Account Manager is responsible for personnel management, client relationship management, operational oversight, and security technology administration while maintaining the highest standards of professionalism and customer service. Essential Responsibilities:  Personnel Management

• Interview and train new hire security personnel.
• Provide direct supervision, coaching, performance evaluations, and disciplinary action when necessary.
• Develop employee schedules to ensure adequate staffing coverage across both corporate sites.
• Manage timekeeping, payroll review, attendance, overtime, and employee leave requests.
• Foster employee engagement, retention, and professional development.

Operational Leadership

• Oversee day-to-day security operations.
• Ensure all security officers adhere to post orders, standard operating procedures, and client expectations.
• Conduct routine site inspections and quality assurance audits.
• Develop and implement operational improvements to enhance service delivery.
• Coordinate emergency response activities and maintain business continuity procedures.

Client Relations

• Serve as the primary liaison between the client and the security organization.
• Build and maintain strong relationships with client leadership.
• Address client concerns promptly and implement corrective actions when necessary.
• Prepare operational reports and participate in regular client meetings.

Investigations & Incident Management 

• Conduct internal investigations related to security incidents, policy violations, and workplace concerns.
• Review surveillance footage and collect relevant evidence.
• Complete detailed incident reports and investigative documentation.
• Coordinate with law enforcement and emergency responders when appropriate.
• Track incident trends and recommend preventive measures.

Administrative Responsibilities 

• Review and approve payroll submissions.
• Maintain staffing reports, scheduling records, training documentation, and compliance files.
• Prepare operational metrics and monthly performance reports.
• Ensure compliance with company policies, client requirements, and applicable laws.

Qualifications

• Minimum of 3–5 years of security experience with some management experience required.
• Prior hospital security experience strongly preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite.
• Ability to conduct investigations and prepare professional reports.
• Knowledge of access control systems, CCTV operations, and physical security best practices.
• Valid driver's license with reliable transportation.
• High school diploma, GED, or equivalent.
  
  

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#NorthernNE 

 

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.