Call Center Representative / Collections Specialist

What You’ll Do Make outbound and receive inbound calls regarding outstanding accounts Communicate clearly and professionally Negotiate payment arrangements and resolve account balances Update customer records accurately in our system Meet daily and monthly performance targets Why You’ll Love This Role Competitive base salary Paid training and ongoing support Location of the office is right off I-10 Stable, full-time position Supportive, results-driven team environment What We’re Looking For Strong communication and negotiation skills Comfortably discussing financial matters Basic computer skills Previous call center or collections experience is a plus (not required – we train the right person) Who Thrives Here Confident communicators Resilient and goal-oriented individuals People motivated by performance bonuses Candidates who enjoy structured targets and measurable success Growth Opportunities Team Lead Quality Assurance Account Management Pay Details The starting pay is $15.50/hr Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional! #J-18808-Ljbffr