Senior Director of Revenue Cycle Management

Job Description

We are seeking an experienced Director of Revenue Cycle Management to lead and optimize the full revenue cycle function for a growing healthcare organization. This individual will be responsible for driving operational performance across billing, collections, accounts receivable, denials, reimbursement, and related revenue cycle activities.

The ideal candidate is a hands-on leader with strong healthcare revenue cycle expertise, a track record of improving financial and operational metrics, and the ability to build, develop, and lead high-performing teams.

Responsibilities

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• Provide strategic and operational leadership for the end-to-end revenue cycle process, including billing, collections, cash posting, accounts receivable, denials, appeals, and reimbursement
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• Develop and execute initiatives to improve cash flow, reduce A/R days, increase collection rates, and minimize denials and bad debt
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• Monitor key revenue cycle KPIs and identify opportunities to improve efficiency and financial performance
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• Analyze payer trends, reimbursement issues, aging reports, denial patterns, and other revenue cycle data
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• Establish and maintain policies, procedures, controls, and best practices across revenue cycle operations
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• Partner with Finance, Accounting, Operations, Clinical Leadership, and other departments to resolve revenue and reimbursement issues
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• Oversee payer-related issues and ensure timely resolution of underpayments, denials, and outstanding claims
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• Lead, mentor, and develop revenue cycle managers and staff while establishing clear performance expectations
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• Identify opportunities for process improvement, automation, and enhanced use of revenue cycle technology
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• Ensure compliance with applicable healthcare regulations, payer requirements, and internal policies
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• Support budgeting, forecasting, and reporting related to revenue cycle performance
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• Manage relationships with third-party vendors and outsourced revenue cycle partners as applicable
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Qualifications

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• Bachelor’s degree in Business, Finance, Healthcare Administration, Accounting, or a related field
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• 7+ years of progressive healthcare revenue cycle experience, including leadership experience
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• Strong understanding of healthcare billing, reimbursement, collections, denials management, and accounts receivable
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• Demonstrated success improving revenue cycle KPIs and implementing process improvements
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• Strong analytical skills with the ability to interpret financial and operational data
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• Experience managing and developing revenue cycle teams
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• Excellent communication and cross-functional leadership skills
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• Strong knowledge of healthcare reimbursement practices and payer requirements
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• Experience with revenue cycle management systems, practice management systems, and/or healthcare ERP platforms
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