Office Manager

Job Description

Job Description

Position Overview

As our Office Manager, you will serve as the Bliss Advisor , leading the team and overseeing daily operations to ensure consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will drive practice performance, support team development, and ensure every patient interaction reflects the Smilebliss model. This role is both a leader and a coach, responsible for creating a positive, efficient, and patient-centered environment.

Smilebliss Model Leadership

Lead Management and Scheduling

• Ensure timely outreach, follow-up, and scheduling of all new leads
• Support efficient consultations and encourage same-day treatment
• Maintain a productive schedule and strong patient flow

Operations and Practice Performance

• Oversee daily office operations and ensure systems are followed consistently
• Ensure accuracy in scheduling, contracts, and patient records
• Support practice growth through strong scheduling, case acceptance, and efficiency

Team Leadership

• Lead, coach, and develop team members
• Provide clear expectations, accountability, and ongoing support
• Foster a positive, professional, and patient-focused culture

Patient Experience

• Ensure every patient has a welcoming, efficient, and confident experience
• Support clear communication of treatment, affordability, and next steps
• Address patient questions and concerns promptly and professionally

Qualifications

• Dental or orthodontic experience preferred
• Leadership or office management experience
• Strong communication and organizational skills
• Ability to work in a fast-paced environment
• Alignment with Smilebliss mission and values