Business Office Manager

Business Office Manager – Rockbrook Memory Care Rockbrook Memory Care is currently seeking a Business Office Manager to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second (Employee First!), Ownership. If these core values resonate deeply with you and you meet the requirements below, then you should apply. Responsibilities Provide clerical and administrative support to department leaders and the Executive Director. Organize and maintain resident and staff files. Track resident charges and perform billing functions. Execute payroll-related functions and assist with benefits administration. Maintain a professional business office to facilitate smooth community operation and solve office work‑flow problems. Serve as the central point of contact for all job applicants at the community. Conduct pre‑employment assessments, post‑employment exit interviews, and other employee onboarding tasks. Perform other relevant duties as assigned by the Executive Director or designee. Critical Success Factors Superior communication skills, with the ability to effectively communicate in English, both orally and in writing. Resilient, dependable and punctual with a professional demeanor. Ability to self‑manage time, prioritize work, and provide timely, accurate reporting. Adaptable and flexible in response to resident and staff needs. Willingness to collaborate and work as part of a team. Strong organization and multi‑tasking capabilities. Compassionate, empathetic, and a careful listener. Positive customer service including respectfulness, friendliness, and willingness to assist. Minimum Qualifications High School diploma or GED; Associate’s Degree in Business Management preferred. Prior office and payroll experience preferred. Experience with interviewing, training, supervising and evaluating office staff preferred. Experience with office equipment, computer operating systems, word processing programs, spreadsheets, and e‑mail preferred. We are an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. #J-18808-Ljbffr