Technical Support Engineer
$90k - $120kCoralogix
Description Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%. We are looking for a Technical Support Engineer to join our highly experienced global team. The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform. Responsibilities:
Coralogix is an equal-opportunity employer and encourages applicants from all backgrounds to apply.
- Serve as our customers' single point of contact for any tech-related matters
- End to End ownership of customer support case from opening until closure ensuring customer satisfaction
- Establish relationships and engage with technical counterparts to drive product adoption and expansion
- Train and coach customers to a successful onboarding process and ongoing usage
- Advocate internally for customer needs - be the technical voice of the customer within Coralogix
- Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
- Prioritize and manage several open issues at one time
- Properly escalate unresolved issues to appropriate internal teams
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
- 5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
- BA/BSc degree in Computer Science or equivalent experience
- Excellent customer-facing skills
- Excellent communication skills in English
- Motivation to learn new skills and technologies
- Great interpersonal and communication skills
- High availability for fast response to customers
- Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
- Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage
- Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage
- Scripting skills in one of the following: Python, Perl, Ruby - an advantage
- Experience in SAAS B2B software companies - an advantage
- The on-target earnings range for this role is $90,000-$120,000. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.
Coralogix is an equal-opportunity employer and encourages applicants from all backgrounds to apply.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer in United States vacancy
$140k - $185k
...more than 2 million Verkada devices are deployed across 170+ countries. About the RoleVerkada is seeking a Manager for our Technical Support Engineering team. We are looking for a technical leader who will help grow our global team dedicated to supporting our customers 24/...SuggestedFull timeWork at officeWork visaFlexible hoursShift work$65k - $85k
...Washington DC Work Type: Hybrid Work (Minimum 2 days Onsite) Required Clearance: Ability to Obtain Public Trust Job Title: Technical Support Engineer, Associate Job Overview The Technical Support Engineer, Associate provides advanced operational and technical support for...SuggestedWork experience placement- ...CDRs, SBC logs, SIP traces, and vendor/carrier feedback · Support STIR/SHAKEN operational behaviors, including signing success/failure... ...) · Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents · Participate in incident bridges...SuggestedWork at office
- ...Location: Brazil Technical Support Engineer – BIC - iTwin Support Engineer A Technical Support Engineer in the BIC - iTwin space provides expert technical guidance across Bentley products, with a focus on iTwin, iModels, Design Review, CAD synchronisation, cloud...SuggestedWork at officeLocal areaRemote workWorldwide
- ...creativity, innovative problem-solving, and learning agility drive our day-to-day actions. What you will be doing: As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments...SuggestedTemporary workCasual workLocal areaWorldwideFlexible hoursAfternoon shift
- ...visit us at and find us on social media @Cellebrite. Position Overview: Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical...Work at officeRemote work
- ...Customer Success Engineer Sprinto is an Autonomous Trust Platform that centralizes trust... ...and AI-driven automation, Sprinto supports 200+ global security standards natively,... ...and many more. Your mission: Be the technical champion behind Sprinto's exceptional customer...Remote work
- ...Technical Support Engineer The Technical Support Engineer ensures the reliability and performance of deployed systems. In this hands-on role, you'll troubleshoot complex hardware and software issues across the full stack — networking, edge devices, and cloud-connected...Shift workNight shiftAfternoon shift
$25.77 - $37.02 per hour
...About the Role You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high... ..., analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution. An excellent communicator...Remote work- ...Technical Support Engineer II Are you excited by the prospect of working with prestigious global brands? Do you enjoy working with customers to solve complex technical problems? Join Our Team Our team includes highly skilled and experienced cybersecurity and...Work at officeRemote work
$70k - $93k
...deeply, build with urgency, and want to matter at scale. As a Technical Support Analyst (L2), you'll play a critical role in supporting our... ...effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure...Remote workHome officeVisa sponsorshipWork visaFlexible hoursWeekend work- ...Technical Support Engineer Our client is a leading provider of managed WiFi and connectivity solutions for holiday parks across the UK. They specialise in delivering reliable internet and network services, ensuring thousands of customers enjoy seamless connectivity...Full timeRemote workHome officeShift workRotating shiftDay shift
- ...manufacture innovative technologies that support electrification, energy efficiency, and... ...team is looking for a motivated and technically curious professional to join us. As... ...Business Development, Product Management, and Engineering. You will report directly to the...Work experience placementWork at officeRemote workWork from homeWorldwide
$60k - $70k
...Technical Support Engineer Department: Client Services Employment Type: Full Time Location: United States Reporting To: Stefen Neve Compensation: $60,000 - $70,000 / year Description About Intermedia Are you looking for a company where YOUR...Full timeRemote workDay shift- ...Technical Support Engineer Cerby is revolutionizing the way organizations secure and manage nonstandard applications that fall outside traditional IT oversight. Our platform uniquely automates security processes for disconnected and hard-to-manage applications, enabling...Remote work
$55k - $70k
...retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken... ...your help. Ready to make a difference in the world? The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature...Casual workLocal areaRemote work- ...than people to do it, and are growing our team to support millions more people and their communities. Overview... ...Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation...Remote workShift work
$137k - $205.6k
...HashiCorp, and Snowflake, as investors who have experienced the pain we’re solving firsthand. About the Role As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization,...Work experience placement- ...Site Reliability Engineer Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over... ...AI-powered data security? Site Reliability Engineer (or technical support engineer) is a senior technical support role within the Cohesity...Work at officeLocal areaRemote work2 days per week3 days per week
- ...Technical Support Engineer Object First, now an independent business unit of Veeam, builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-proof protection. Our Zero Access architecture...Local areaRemote work
- ...Technical Support Engineer ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes...Remote work
- ...Technical Support Engineer (TSE) Everbridge is a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions. They are currently seeking a Norwegian speaking Technical Support Engineer (TSE). This is a remote/home-based position...Local areaRemote workWork from home
- ...Technical Support Engineer Dublin, Ireland We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled...Work at officeRemote workFlexible hours
$23 - $33 per hour
...Technical Support Engineer The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing, triaging, and resolving AV-related incidents...Hourly payRemote workRotating shift- ...profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective... ...that is responding directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive...Remote work
- ...Technical Support Engineer I Job type: Full Time · Department: Customer Support · Work type: On-Site United States (Remote) Job Summary: The Technical Support Engineer will be supporting end users by troubleshooting our Solumina platform. We value our employees and encourage...Full timeRemote work
- ...Supporting diverse client environments, the full-time remote Technical Support Engineer II will resolve complex technical issues, manage infrastructure systems, and mentor junior technicians while ensuring exceptional service delivery. Key responsibilities Resolve escalated...Full timeWork at officeRemote work
- ...Technical Support Engineer III Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no...Remote work
- ...Technical Support Engineer Hextom is a SaaS (Software-as-a-Service) company based in North York, ON. We provide a set of software to enable e-commerce business to grow sales and save time on store management. Our increasing set of software is ranging from customer...Work experience placementRemote workFlexible hours
- ...Technical Support Specialist For Night Shifts Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for...Remote workWorldwideFlexible hoursShift workNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!
Related searches
- IT support engineer United States
- junior support engineer United States
- linux support engineer United States
- support escalation engineer United States
- production support engineer United States
- application support developer United States
- application support engineer United States
- line support engineer United States
- it communications engineer United States
- software technical support engineer United States

