Senior Revenue Operations Analyst - Insights

Role Description

Smartsheet is looking for an experienced Revenue Operations Analyst, specializing in Insights & Analytics delivery, to support and accelerate the productivity of our Go-To Market organization. In this role, you will help define Smartsheet's growth strategy through insights produced with data analysis. You will be expected to independently drive projects, tackle complex analytical challenges, and mentor other analysts. You will work very closely with senior Customer Excellence leadership to inform strategic decision-making.

You will be part of a collaborative, motivated team that is instrumental in helping our Go-To Market team achieve their goals by maximizing retention, driving product adoption, and driving customer value.

You Will:

• Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges.
• Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results.
• Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization.
• Mine large datasets, draw relevant insights, and create visualizations to summarize findings for executive consumption.
• Analyze and monitor data for anomalies, recognizing trends and potential business implications.
• Guide commission and territory planning processes with analytical support, providing strategic recommendations.
• Identify areas of opportunity within the business and propose innovative solutions.
• Develop and present data-driven recommendations to Customer Excellence Leaders to optimize strategies and improve performance.
• Be a mentor and leader to the more junior analysts on the team.

Qualifications

• Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics).
• 5+ years of experience in an analytics role with increasing responsibility.
• Experience in Cloud and SaaS go-to-market (GTM).
• Channel / Partner experience nice to have.
• Expertise in SQL and preparing data for analysis, modeling, and visualization.
• Experience working with a business intelligence tool like Tableau, PowerBI, Looker, etc.
• Experience with statistics (time series analysis, cluster analysis, multivariate analysis).
• Experience publishing and presenting data and findings to executives and non-data users.

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).

Company Description

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore.