Regional Director of Operations 2

Job Description

Job Description

As the Regional Director of Operations , you will play a pivotal role in overseeing and optimizing the operations of our physical therapy clinics within your designated region. You will be responsible for ensuring the highest level of patient care, operational efficiency, and financial performance, while fostering a positive and collaborative work environment. This role requires a dynamic leader with strong operational acumen, people management skills, and a passion for healthcare.

Who We Are:

Physical Rehabilitation Network (PRN) was founded to assist physical therapists in developing and operating their own practice without carrying the burden of business administration and back-office functions. PRN has a fierce commitment to our therapist partners with proven revenue cycle management, personalized human resources, regional business development and contract opportunities. PRN is the most prominent network of independently operated physical & hand rehabilitation centers in the western United States that serves over 200 clinics across 17 states.

What You’ll Be Responsible For:

• Strategic Leadership & Thinking: Develop and execute regional strategies and initiatives in alignment with the company's mission, values, and long-term objectives. Helps Clinic Directors plan on future staffing needs-based volume, growth, etc. Adjusts strategies based on regional trends and anticipates performance risks after they emerge.
• Operational Oversight & Management: Diagnoses operational inefficiencies, work with Clinic Directors to implement solutions for labor models, scheduling consistency, etc. Supervise and monitor the daily operations of multiple physical therapy clinics within the region, ensuring compliance with industry standards, regulations, and company policies.
• Financial Management: Take ownership of the region's financial performance, including budgeting, forecasting, and revenue enhancement. Implement cost-control measures while improving clinic profitability.
• Team Management: Recruit, train, mentor, and supervise clinic managers and staff, fostering a positive and collaborative work environment. Set performance expectations and provide ongoing feedback.
• Quality Assurance: Monitor and maintain high-quality patient care by ensuring adherence to clinical standards, best practices, and patient satisfaction. Implement process improvements as needed.
• Compliance: Ensure that all clinics within the region comply with regulatory requirements, including healthcare laws, insurance billing, and documentation standards.
• Business Development: Identify opportunities for growth and expansion within the region, such as new clinic openings, partnerships, and referral relationships.
• Financial / KPI Performance Metrics: Establish and track key performance indicators (KPIs) to measure and report on the regional operations' performance. Take corrective actions as needed. Lead monthly clinic performance reviews. Coaches Clinic Directors on how to hit margin goals.
• Communication: Coaches each Clinic Director quarterly on leadership & staff development. Frames the 'why' behind organizational changes as the clinic level.
• Emergency Preparedness: Develop and implement emergency preparedness plans for clinics in the region to ensure the safety and well-being of patients and staff.

What You’ll Need to Be Successful:

• Doctorate in Physical Therapy – We are a PT led organization.
  • A minimum of 5 years of experience in healthcare operations and management in the physical therapy field, preferably multi-site Clinic Director experience.
• Proven track record in achieving financial and operational goals.
• Strong leadership and team management skills - growing culture & staffing.
• Growth mindset as it relates to EBITDA / Net Revenue / Patient Growth & Retention / Referral Sources.
• Knowledge of healthcare regulations and compliance.
• Workers Comp & Work Conditioning knowledge.
• Willingness to travel within the region as required.

Physical Requirements:

• Mobility: Ability to move around freely to assist patients and therapists.
• Lifting: Capable of lifting and carrying equipment or assisting patients as needed (up to 50 pounds).
• Standing: Extended periods of standing and walking during therapy sessions.
• Manual Dexterity: Proficiency in handling therapy tools and equipment.
• Visual and Auditory Skills: Ability to observe patients and communicate effectively.
• Flexibility: Adaptability to changing tasks and schedules in a dynamic healthcare environment.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.